📍 KPC DIAGNOSTICS — 6736 CURRAN ST STE 2, MCLEAN VA, 22101
Sep 24, 2025 → Mar 19, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 80 biz days
Paused: 38 biz days
🕐 Clock stopped: Tech Off Site (Mar 19, 2026)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
60d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Dec 23, 2025
60 business days (counted)
Running total: 60 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Feb 19, 2026
38 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 19 → Mar 2, 2026
7 business days (counted)
Running total: 67 of ? biz days used
13d
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 19, 2026
13 business days (counted)
Running total: 80 of ? biz days used
Created: Sep 24, 2025Tech Off Site: Mar 19, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 24 → Sep 24
Created
▶ Running
0
0
Sep 24 → Dec 23
Ready for Scheduling
▶ Running
60
60
Dec 23 → Feb 19
Ready for Release
⏸ Paused
38
—
Feb 19 → Mar 2
Scheduled
▶ Running
7
67
Mar 2 → Mar 19
Tech On Site
▶ Running
13
80
Dispatch0.0d
Holding38.4d (excluded)
Coordinators68.3d
Field Work14.0d
Billing5.3d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
38.4 days
Coordinators
68.3 days
Over SLA
Field Work
14.0 days
Over SLA
Billing
5.3 days
Over SLA
Created: Sep 24, 2025
Due: Feb 28, 2026
Completed: Mar 19, 2026 (18 days late)
📅
119.0 daysTotal Age
⏱️
61.0d in Ready for SchedulingLongest Stage
🔄
14 transitionsStatus Changes
⚠️
84.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 325 days old
🚨
Primary Delay61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay84.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
38.4d
Scheduled
7.3d / 2.0d SLA
Tech On Site
14.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.9d / 1.0d SLA
Ready to Bill
5.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/2/2026 Device will not accept SW update contacted GE device does not have service contract
SR 1-557394664987
02/23/2026 RFosbury update to March 2nd due to weather
02/19/2026 RFosbury dispatch to Jeffrey C for Feb 23rd
01/27/2026 ARoosa- Called 703-372-0787 Spoke to Thanh, the Dr. was not in today and said she had already received email prior. took my name and number and central scheduling email. Will have POC reach out.
WO-01281127
WO-01306022
🔧Work Performed
Device requires service will not accept SW update contacted GE device does not have service contract
SR 1-557394664987
🔍Technician Findings
FMI78101
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01306022
Account: GE Healthcare FMI
Customer Case Number: 1-554879776022, 1-554904172689
Location: KPC DIAGNOSTICS
Address: 6736 CURRAN ST STE 2, MCLEAN, VA 22101
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGB000697
Contact Name:
Contact Phone:
Contact Email:
PNG
Service Auth From GE
Mar 19, 2026
Timeline
📋
▶
2
Work Order Created Sep 24, 12:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨61.0 business days
✅
Status: Ready for Release by Erin MartinDec 23, 3:28 PM