Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306270 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Sep 25, 2025 → Jan 30, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Jan 30)
✓ SLA Met (335d early)
Dispatch 1.5d
Coordinators 90.5d
Field Work 2.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Coordinators
90.5 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 25, 2025 Due: Dec 31, 2026 Completed: Jan 30, 2026 (335 days early)
📅
91.5 days Total Age
⏱️
89.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
93.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 29, 2026
Visit 2 Jan 30, 2026

AI Analysis

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Completed with significant delays
Invoiced • 231 days old
🚨
Primary Delay 89.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 93.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Scheduling
89.0d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 SRobinson- Created followup for the remaining. (WO-01341129)

01/28/2026 RFosbury - dispatching to Allan Klus.

09/25/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01244761_ -No follow up notes -


-Previous notes -

09/24/2025 Cever per fady dispatching to FSE

09/15/2025 Cever per Fady poc will be celestin.n.ngwa@medstar.net devices are confirmed will reach out soon to schedule

05/27/2025 MHamersley - called 202-877-5635, call went to VM for Steven, but was able to press# and transfer to Bio Med, spoke to Charles, he said Steven is OOO for unknown time, suggested Shila Shrestha, sent email: shila.shrestha@medstar.net


05/13/2025 MHamersley - called 202-877-9331, spoke to David, he is POC for ECHO devices, not vents; called 202-877-7000, transferred to Bio Med, need to reach out to Steven Blumberg; called 202-877-5635, he was not available, sent email: stephen.l.blumberg@medstar.net

🔧 Work Performed
Completed FCO86600081 on one device. All required tests passed. 3 others failed pre-test and have incident WO opened.
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Sep 25, 3:39 PM
Work Order: WO-01306270
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Sep 26, 11:17 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 19h 37m
🚨 89.0 business days
📅
▶
3 Dispatch Scheduled Jan 28, 2:57 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 124d 4h
🔧
Status: Tech On Site by Allan Klus Jan 29, 9:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18h 41m
⏱️
Labor Added Jan 29, 9:44 AM
Type: Labor
Status: Open
Qty: 2.5
⏱️
Labor Added Jan 29, 12:18 PM
Type: Labor
Status: Open
Qty: 3
⏱️
2x Labor Added Jan 29, 6:43 PM
Type: Labor
Status: Open
Qty: 2, 3.25
🚗
2x Travel Added Jan 29, 6:54 PM
Type: Travel
Status: Open
Qty: 77, 78
💵
5x Expenses Added Jan 29, 7:30 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 30, 9:31 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 23h 53m, 0m
⏱️
▶
2 Labor Added Jan 30, 9:58 AM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 27m
⏳ 4.0 business days
⏱️
Labor Added Feb 4, 2:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 2:32 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 4h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 89.0 business days (threshold: 1.0 business days)
Exceeded by 88.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jan 29, 8:00 AM
Created
Sep 25, 3:39 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03083019 Labor Open 2.5 $0.00 Jan 29, 9:44 AM
WL-03083291 Labor Open 3 $237.50 Jan 29, 12:18 PM
WL-03084010 Labor Open 2 $0.00 Jan 29, 6:43 PM
WL-03084011 Labor Open 3.25 $155.00 Jan 29, 6:43 PM
WL-03084029 Travel Open 77 $0.00 Jan 29, 6:54 PM
WL-03084030 Travel Open 78 $0.00 Jan 29, 6:54 PM
WL-03084082 Expenses Open 1 $0.00 Jan 29, 7:30 PM
WL-03084083 Expenses Open 1 $0.00 Jan 29, 7:30 PM
WL-03084084 Expenses Open 1 $0.00 Jan 29, 7:30 PM
WL-03084085 Expenses Open 1 $0.00 Jan 29, 7:30 PM
WL-03084086 Expenses Open 1 $0.00 Jan 29, 7:30 PM
WL-03084675 Labor Open 0.5 $0.00 Jan 30, 9:31 AM
WL-03084714 Labor Open 2 $0.00 Jan 30, 9:58 AM
WL-03091381 Labor Open 0.016666666666667 $38.00 Feb 4, 2:20 PM

Details