Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (156 biz days late)
Active: 159 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Oct 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
155d
▶ Clock Running
Status: Tech On Site
Oct 2 → May 19, 2026
155 business days (counted)
Running total: 159 of ? biz days used
Created: Sep 26, 2025Completed: May 19, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 26 → Sep 26
Created
▶ Running
0
0
Sep 26 → Oct 2
Assigned
▶ Running
4
4
Oct 2 → May 19
Tech On Site
▶ Running
155
159
Dispatch0.0d
Coordinators5.0d
Field Work155.8d
Billing38.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
155.8 days
Over SLA
Billing
38.0 days
Over SLA
Created: Sep 26, 2025
Due: Oct 26, 2025
Completed: May 19, 2026 (204 days late)
📅
160.0 daysTotal Age
⏱️
155.7d in Tech On SiteLongest Stage
🔄
8 transitionsStatus Changes
⚠️
194.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Oct 2, 2025
Visit 2May 19, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 321 days old
🚨
Primary Delay155.7 days stuck in "Tech On Site"
⏱️
Total Delay194.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Tech On Site
155.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
33.0d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
5.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10/2/2025 Intermittent contact inside unit. Unit extremely dirty. Unit did start.
5/19/2026 Finished cleaning, replaced keypad and display. Tested, tagged, bagged and boxed
⚠️Problem Description
Note
22.07.2025 11:07:55 JUFOSTER
US12262021 xgs switch will not turn on. Needs 648076198. This pricing is for evaluation. Final pricing will be given prior to any repairs. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
📄Description
XGS-600, 1 CONV
📞Call Description
VPD BENCH REPAIR TRADE XGS
May 20, 2026 12:28pm
@MICHAEL MCNAMARA I made Labor 10/2 to unbillable. Please review and let me know if you agree with that.
Timeline
📋
▶
3
Work Order Created Sep 26, 8:49 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:VPD Bench
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⏳4.0 business days
👷
Technician Assigned by Kim PearsonOct 1, 11:34 AM
Technician:Charles Sellon
⏳2.0 business days
⏱️
▶
2
Labor Added Oct 2, 2:10 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Charles Sellon
From:Assigned
To:Tech On Site
Duration in Previous:6d 5h
🚨156.0 business days
⏱️
3x Labor Added May 19, 11:48 AM
Type:Labor, Parts
Status:Open
Qty:1
✔️
Status: Completed by Charles SellonMay 19, 11:55 AM
From:Tech On Site
To:Completed
Duration in Previous:228d 21h
🏁
Status: Closed by Charles SellonMay 19, 12:06 PM
From:Completed
To:Closed
Duration in Previous:10m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawMay 20, 12:16 PM
From:Closed
To:Billing Review
Duration in Previous:1d 0h
🚨33.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJul 8, 9:39 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:48d 21h
📨
Status: Invoice Pending by Hannah ShawJul 8, 10:15 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:36m
⚠️5.0 business days
💰
Status: Invoiced by Hannah ShawJul 14, 9:07 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:5d 22h
🧾
Invoice Created Jul 14, 3:26 PM
Invoice Number:SM-266737
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Tech On Site
Duration: 155.7 business days (threshold: 1.0 business days)
Exceeded by 154.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Billing Review
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Invoice Pending
Duration: 5.0 business days (threshold: 2.0 business days)