Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (136 biz days late)
Active: 139 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Oct 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
135d
▶ Clock Running
Status: Tech On Site
Oct 2 → Apr 21, 2026
135 business days (counted)
Running total: 139 of ? biz days used
Created: Sep 26, 2025Completed: Apr 21, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 26 → Sep 26
Created
▶ Running
0
0
Sep 26 → Oct 2
Assigned
▶ Running
4
4
Oct 2 → Apr 21
Tech On Site
▶ Running
135
139
Dispatch0.0d
Coordinators5.0d
Field Work137.4d
Billing6.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
137.4 days
Over SLA
Billing
6.3 days
Over SLA
Created: Sep 26, 2025
Due: Oct 26, 2025
Completed: Apr 22, 2026 (177 days late)
📅
141.0 daysTotal Age
⏱️
135.7d in Tech On SiteLongest Stage
🔄
8 transitionsStatus Changes
⚠️
142.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Oct 2, 2025
Visit 2Oct 15, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 321 days old
🚨
Primary Delay135.7 days stuck in "Tech On Site"
⏱️
Total Delay142.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Tech On Site
135.7d / 1.0d SLA
Completed
1.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
2.7d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
1.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10/2/2025 Unit filthy. Keypad malfunctioning.
10/15/2025 Cleaned unit, replaced power switch. Cleaned w/ alcohol. Replaced fan. Waiting to dry before starting.
4/21/2026 Display replaced, unit reassembled and tested, tagged, bagged and boxed.
⚠️Problem Description
Note
22.07.2025 11:29:49 JUFOSTER
US12452001 xgs switch will not turn on. Needs 648076198. This pricing is for evaluation. Final pricing will be given prior to any repairs. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
📄Description
XGS-600, 1 CONV
📞Call Description
VPD BENCH REPAIR TRADE XGS
Apr 23, 2026 2:03pm
@MICHAEL MCNAMARA WO has been reviewed with old contract.
Timeline
📋
▶
3
Work Order Created Sep 26, 8:54 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLOxIAO, Charles Sellon
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⚠️5.0 business days
🔧
▶
2
Status: Tech On Site Oct 2, 2:20 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⚠️9.0 business days
⏱️
Labor Added Oct 15, 11:20 AM
Type:Labor
Status:Open
Qty:1
🚨128.0 business days
🔩
▶
2
Parts Added Apr 21, 2:40 PM
Parts Added → Status: Completed
✔️
Status: Completed by Charles Sellon
From:Tech On Site
To:Completed
Duration in Previous:201d 0h
🏁
Status: Closed by Charles SellonApr 22, 8:31 AM
From:Completed
To:Closed
Duration in Previous:17h 48m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawApr 23, 2:02 PM
From:Closed
To:Billing Review
Duration in Previous:1d 5h
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAApr 27, 7:36 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:3d 17h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawApr 28, 3:34 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 7h
⏳2.0 business days
💰
▶
2
Status: Invoiced Apr 29, 5:57 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260354
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Tech On Site
Duration: 135.7 business days (threshold: 1.0 business days)
Exceeded by 134.7 business days
Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 6.0 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)