Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306509 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Los Angeles — 1225 Wilshire Blvd, Los Angeles CA, 90017

Sep 26, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
⚠ 265 biz days overdue
Active: 267 biz days
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
267d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Oct 23, 2026
267 business days (counted)
Running total: 267 of ? biz days used
Created: Sep 26, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0
Sep 26 → Sep 26 Scheduled ▶ Running 0 0
Sep 26 → Oct 23 Ready for Scheduling ▶ Running 267 267
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Sep 26, 2025 Due: Dec 31, 2025 (296 days overdue)
📅
267.2 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 391 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/26/2025 1452 ack msg; LM w/MF; 9/30/2025 LM w/Kathleen re NAR

Timeline

📋
▶
2 Work Order Created Sep 26, 3:18 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 27, 8:00 AM
Created
Sep 26, 3:18 PM
Invoice #
N/A

Details