Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306564 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Virtua Marlton Division — 90 Brick Rd, Marlton NJ, 08053

Sep 29, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (205 biz days early)
Active: 30 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Sep 29 → Oct 6, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 6 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Oct 7 → Nov 6, 2025
21 business days (counted)
Running total: 27 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Nov 6 → Mar 3, 2026
76 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 6, 2026
3 business days (counted)
Running total: 30 of ? biz days used
Created: Sep 29, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Oct 6 Created ▶ Running 5 5
Oct 6 → Oct 7 Ready for Scheduling ▶ Running 1 6
Oct 7 → Nov 6 Scheduled ▶ Running 21 27
Nov 6 → Mar 3 Ready for Release ⏸ Paused 76 —
Mar 3 → Mar 6 Scheduled ▶ Running 3 30
Dispatch 6.0d
Holding 77.0d (excluded)
Coordinators 27.2d
Field Work 0.2d
Billing 1.5d
✓ SLA Met
Dispatch
6.0 days
Over SLA
Holding (excluded from total)
77.0 days
Coordinators
27.2 days
Over SLA
Field Work
0.2 days
Billing
1.5 days
Over SLA
Created: Sep 29, 2025 Due: Dec 31, 2026 Completed: Mar 6, 2026 (300 days early)
📅
107.0 days Total Age
⏱️
77.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 4, 2026
Visit 2 Mar 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 320 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
25.2d / 2.0d SLA
Ready for Release
77.0d
Completed
0.2d / 1.0d SLA
Closed
4.2d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 SRobinson- Dispatching WO to Rodney for this week 03/04-03/06.

02/26/2026 RArnold - Working with Fady on scheduling remaining devices and repairs.

01/27/2026 RArnold - Working with Fady on scheduling remaining devices and repairs.

12/08/2025 RArnold -Working with customer on location of devices.


11/06/2025 EMartin parts transferred off WO removing from FSE 

10/07/2025 RArnold- Dispatching to Nkosi for parts for next week.

09/29/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01304439) -Follow up notes - 09/19/2025– Completed this week’s work and need a new work order for my return trip next week to complete #16 of devices on 9/22/26 NW


-Previous notes -

09/22/2025 EMartin dispatching to FSE onsite per request

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Sep 29, 9:15 AM
Work Order: WO-01306564
Type: FCO
Priority: PC
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Oct 6, 10:15 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7d 0h
👷
▶
3 Technician Assigned Oct 7, 9:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 23m
🚨 22.0 business days
✅
Status: Ready for Release by Erin Martin Nov 6, 10:18 AM
From: Scheduled
To: Ready for Release
Duration in Previous: 30d 1h
🚨 77.0 business days
📅
▶
3 Dispatch Scheduled Mar 3, 5:30 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: Rodney Charles
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 117d 7h
⏳ 3.8 business days
⏱️
Labor Added Mar 6, 3:53 PM
Type: Labor
Status: Open
Qty: 2.5
⏱️
▶
2 14x Labor Added Mar 6, 4:10 PM
14x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled
To: Completed
Duration in Previous: 2d 22h
🏁
Status: Closed by Rodney Charles Mar 6, 5:43 PM
From: Completed
To: Closed
Duration in Previous: 1h 30m
⏳ 4.8 business days
⏱️
Labor Added Mar 12, 11:24 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 11:33 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 26m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Mar 4, 8:00 AM
Created
Sep 29, 9:15 AM
Invoice #
N/A

Work Details (16)

Name Type Status Qty Amount Date
WL-03134033 Labor Open 2.5 $0.00 Mar 6, 3:53 PM
WL-03134119 Labor Open 2.5 $237.50 Mar 6, 4:10 PM
WL-03134120 Labor Open 2.5 $237.50 Mar 6, 4:10 PM
WL-03134121 Labor Open 2 $465.00 Mar 6, 4:10 PM
WL-03134122 Labor Open 2.5 $0.00 Mar 6, 4:10 PM
WL-03134123 Labor Open 2.5 $237.50 Mar 6, 4:10 PM
WL-03134124 Labor Open 2.5 $237.50 Mar 6, 4:10 PM
WL-03134125 Labor Open 2.5 $310.00 Mar 6, 4:10 PM
WL-03134126 Expenses Open 1 $0.00 Mar 6, 4:10 PM
WL-03134127 Expenses Open 1 $0.00 Mar 6, 4:10 PM
WL-03134128 Travel Open 118 $0.00 Mar 6, 4:10 PM
WL-03134129 Travel Open 118 $0.00 Mar 6, 4:10 PM
WL-03134130 Travel Open 118 $0.00 Mar 6, 4:10 PM
WL-03134131 Travel Open 118 $0.00 Mar 6, 4:10 PM
WL-03134118 Labor Open 2.5 $237.50 Mar 6, 4:10 PM
WL-03141168 Labor Open 0.016666666666667 $190.00 Mar 12, 11:24 AM

Details