Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307266 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Maria Parham Medical Center — 566 Ruin Creek Road, Henderson NC, 27536

Oct 1, 2025 → Present

🔴 Behind
P5
SLA Clock
5 business days from creation · Target: Oct 8, 2025
⚠ 211 biz days overdue
Active: 216 biz days
Budget: 5 biz days
SLA Target
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 20, 2025
12 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 19 of 5 biz days used
70d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Feb 12, 2026
70 business days (counted)
Running total: 89 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 89 of 5 biz days used
81d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Jun 9, 2026
81 business days (counted)
Running total: 170 of 5 biz days used
46d
▶ Clock Running
Status: Assigned
Jun 9 → Aug 14, 2026
46 business days (counted)
Running total: 216 of 5 biz days used
Created: Oct 1, 2025 Today
Business Days Used 216 / 5
0 5d budget +211d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 5
Oct 1 → Oct 20 Ready for Scheduling ▶ Running 12 12 / 5
Oct 20 → Oct 29 Assigned ▶ Running 7 19 / 5
Oct 29 → Feb 12 Ready for Scheduling ▶ Running 70 89 / 5
Feb 12 → Feb 12 Assigned ▶ Running 0 89 / 5
Feb 12 → Jun 9 Ready for Scheduling ▶ Running 81 170 / 5
Jun 9 → Aug 14 Assigned ▶ Running 46 216 / 5
Dispatch 0.0d
Coordinators 173.3d
⚠ Overdue
Dispatch
0.0 days
Coordinators
173.3 days
Over SLA
Created: Oct 1, 2025 Due: Oct 8, 2025 (310 days overdue)
📅
216.8 days Total Age
⏱️
81.9d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
169.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Assigned • 317 days old
🚨
Primary Delay 81.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 169.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
165.6d / 1.0d SLA
Assigned
7.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/21/26 RBerry- Sent teams message to KLancara and RIngraham stating:  Are we waiting on the new tech to assign these or will there be another tech going to this site before the new tech starts? 


5/20/26 RBerry- Sent teams message to KLancara and RIngraham asking if there is an update on the repairs for this site. Who should these be assigned to? Need to find out if these are waiting until new tech referenced in 5/13 note will be taking these.


5/19/26 RBerry- Sent teams message to KLancara and RIngraham asking if there is an update on the repairs for this site. Who should these be assigned to? Need to find out if these are waiting until new tech referenced in 5/13 note will be taking these.


05/13/2026 LHill-rec'd message from Rob Ingraham-I believe after the escalation from last month, we found those to be still out of service. I'll follow up with Mike Swingle in the morning to review. We are onboarding a new tech that will service this facility and 3 others near Raleigh. He will be starting June 1. 


05/13/2026 LHill-sent message to Rob Ingraham in TEAMS-Robert Ingraham Circling back around to Maria Parham from last month. I see that we still have 8 old WOs open for that location. What should we do with those.  



2/18/26 RBerry- Emailed JJohnson stating: We currently have 13 open WOs for Maria Parham Medical Center, dating back to 4/11/25. Of those, 3 are PMs and the remaining are repairs.

My understanding is that they are currently refusing to provide POs. All but two of these WOs already have time entered.

How would you like us to proceed? Should these be closed out or handled another way? I just want to ensure we’re aligned on the direction before taking any action.


See logged email on WO-01262953

🔧 Work Performed
6/24/26 JPS: Confirmed issue, researched part, ordered part.
⚠️ Problem Description
Requested by MICHAEL SWINGLE: PT left side GCI not working
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
2 Work Order Created Oct 1, 1:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 13.0 business days
👷
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 2h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 71.0 business days
👷
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 106d 1h
📅
Status: Ready for Scheduling by Rhea Berry Feb 12, 12:05 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1h 15m
🚨 82.0 business days
👷
2 Technician Assigned Jun 9, 10:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 116d 21h
🚨 11.0 business days
⏱️
2 2x Labor Added Jun 24, 10:28 AM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 57

Bottlenecks

Ready for Scheduling
Duration: 12.8 business days (threshold: 1.0 business days)
Exceeded by 11.8 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 71.0 business days (threshold: 1.0 business days)
Exceeded by 70.0 business days
Ready for Scheduling
Duration: 81.9 business days (threshold: 1.0 business days)
Exceeded by 80.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 1, 1:44 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03271741 Labor Open 1.5 $0.00 Jun 24, 10:28 AM
WL-03271742 Labor Open 1 $0.00 Jun 24, 10:28 AM
WL-03271745 Travel Open 57 $0.00 Jun 24, 10:31 AM

Details