Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307341 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Maria Parham Medical Center — 566 Ruin Creek Road, Henderson NC, 27536

Oct 1, 2025 → Apr 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 8, 2025
✗ SLA Missed (132 biz days late)
Active: 137 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Apr 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 20, 2025
12 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 19 of 5 biz days used
70d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Feb 12, 2026
70 business days (counted)
Running total: 89 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 89 of 5 biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Apr 21, 2026
47 business days (counted)
Running total: 136 of 5 biz days used
▶ Clock Running
Status: Completed
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 136 of 5 biz days used
▶ Clock Running
Status: Assigned
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 137 of 5 biz days used
Created: Oct 1, 2025 Invoiced: Apr 22, 2026
Business Days Used 137 / 5
0 5d budget +132d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 5
Oct 1 → Oct 20 Ready for Scheduling ▶ Running 12 12 / 5
Oct 20 → Oct 29 Assigned ▶ Running 7 19 / 5
Oct 29 → Feb 12 Ready for Scheduling ▶ Running 70 89 / 5
Feb 12 → Feb 12 Assigned ▶ Running 0 89 / 5
Feb 12 → Apr 21 Ready for Scheduling ▶ Running 47 136 / 5
Apr 21 → Apr 21 Completed ▶ Running 0 136 / 5
Apr 21 → Apr 22 Assigned ▶ Running 1 137 / 5
Dispatch 0.0d
Coordinators 139.7d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
139.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Oct 1, 2025 Due: Oct 8, 2025 Completed: Apr 22, 2026 (195 days late)
📅
136.5 days Total Age
⏱️
71.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
136.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 1, 2025
Visit 2 Apr 21, 2026

AI Analysis

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Completed with significant delays
Invoiced • 316 days old
🚨
Primary Delay 71.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 136.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
131.3d / 1.0d SLA
Assigned
8.4d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.23.26 hshaw - contract expired on 01/31/26

2/18/26 RBerry- Emailed JJohnson stating: We currently have 13 open WOs for Maria Parham Medical Center, dating back to 4/11/25. Of those, 3 are PMs and the remaining are repairs.

My understanding is that they are currently refusing to provide POs. All but two of these WOs already have time entered.

How would you like us to proceed? Should these be closed out or handled another way? I just want to ensure we’re aligned on the direction before taking any action.


See logged email on WO-01262953

🔧 Work Performed
10-01-25- Found Pivot block missing on brake line 04-21-26- This bed is being retired per Shannon Hull. Repair will not be needed. I was told by Jennifer Johnson to close out WO.
🔍 Technician Findings
10-01-25- brakes not locking 04-21-26- This bed is being retired per Shannon Hull. Repair will not be needed. I was told by Jennifer Johnson to close out WO.
⚠️ Problem Description
brakes not working SWINGLE, MICHAEL
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Oct 1, 4:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Oct 1, 4:31 PM
Type: Labor
Status: Open
Qty: 1
🚨 12.9 business days
👷
▶
2 Status: Assigned Oct 20, 4:09 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Mark Stelter
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 71.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 106d 1h
📅
Status: Ready for Scheduling by Rhea Berry Feb 12, 12:05 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1h 15m
🚨 48.0 business days
⏱️
▶
2 Labor Added Apr 21, 1:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Ready for Scheduling
To: Completed
Duration in Previous: 68d 0h
👷
▶
2 Technician Assigned Apr 21, 2:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Completed
To: Assigned
Duration in Previous: 24m
🏁
Status: Closed by MICHAEL SWINGLE Apr 21, 8:05 PM
From: Assigned
To: Closed
Duration in Previous: 5h 56m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 23, 5:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 6:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
⏳ 1.7 business days
🧾
Invoice Created Apr 25, 5:55 PM
Invoice Number: SM-260007

Bottlenecks

Ready for Scheduling
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 71.0 business days (threshold: 1.0 business days)
Exceeded by 70.0 business days
Ready for Scheduling
Duration: 47.9 business days (threshold: 1.0 business days)
Exceeded by 46.9 business days
Assigned
Duration: 5.9 business hours (threshold: 4.0 business hours)
Exceeded by 1.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Oct 1, 4:19 PM
Invoice #
SM-260007

Work Details (2)

Name Type Status Qty Amount Date
WL-02956497 Labor Open 1 $0.00 Oct 1, 4:31 PM
WL-03194339 Labor Open 1 $0.00 Apr 21, 1:43 PM

Details