Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (116 biz days late)
Active: 137 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
89d
▶ Clock Running
Status: Assigned
Oct 2 → Feb 13, 2026
89 business days (counted)
Running total: 89 of ? biz days used
48d
▶ Clock Running
Status: Tech On Site
Feb 13 → Apr 23, 2026
48 business days (counted)
Running total: 137 of ? biz days used
Created: Oct 2, 2025Completed: Apr 23, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Oct 2
Created
▶ Running
0
0
Oct 2 → Feb 13
Assigned
▶ Running
89
89
Feb 13 → Apr 23
Tech On Site
▶ Running
48
137
Dispatch0.0d
Coordinators90.0d
Field Work49.0d
Billing6.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
90.0 days
Over SLA
Field Work
49.0 days
Over SLA
Billing
6.4 days
Over SLA
Created: Oct 2, 2025
Due: Nov 2, 2025
Completed: Apr 10, 2026 (158 days late)
📅
129.0 daysTotal Age
⏱️
90.0d in AssignedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
138.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Feb 13, 2026
Visit 2Feb 16, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay90.0 days stuck in "Assigned"
⏱️
Total Delay138.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
90.0d / 0.5d SLA
Tech On Site
49.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Billing Review
2.9d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2/13/2026 Evaluation. System pressure wait. Old software, can't read hours for turbo, filaments and date is off. Started cleaning and updating.
2//16/2026 Cleaned valve block, replaced O-rings and pads. Spec-tube bad, needs replacement.
4/9/2026 Installed Exchange EXR2040301 Spectrometer with SYS-ALLOY filament. Restarted up unit, perform fine test procedure, record
parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Bad spectrometer.
⚠️Problem Description
Note
02.10.2025 08:42:04 PIERCEB
LLB8353 could not be serviced on site, apparently unit has old style filaments that can't be replaced in field. Needs to be done at Billerica. Customer already paid for work under Service Order: 6008067240/WO-01304369.
____________________
Approval Note
02.10.2025 08:42:04 PIERCEB
Brian Mess has given approval.
____________________
Parts Prediction
12.09.2025 07:40:36 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-12 06:40:29
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
____________________
Note
12.09.2025 07:40:35 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-12 06:40:29
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236.
Salesperson - Ron Neikirk; ron.neikirk@agilent.com; Mobile: 360-281-3249.
Gain to High Error
____________________
Note
11.09.2025 17:18:40 WF-BATCH
Agent: MAGGARWA Timestamp: 2025-09-11 14:18:33
We need service on our leak detectors, as soon as possible. Both are not functioning properly.
Both need the internal calibrator replace or checked.
Both say the gain is too high.
One has a loud motor (the one with s/n LL1109L042)
P/N VSMD302/ SN LL1109L042
P/N VSMD301/ SN LLB8353
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench Repair Warranty
Apr 23, 2026 3:57pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Oct 2, 9:43 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨90.0 business days
🔧
▶
2
Status: Tech On Site Feb 13, 11:11 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:3
⏳2.0 business days
⏱️
3x Labor Added Feb 17, 9:14 AM
Type:Labor, Parts
Status:Open
Qty:3, 1
🚨48.0 business days
🔩
Parts Added Apr 23, 1:51 PM
Type:Parts
Status:Open
Qty:1
✔️
▶
2
Status: Completed Apr 23, 2:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:4m
💵
Status: Billing Review by Hannah ShawApr 23, 3:56 PM
From:Closed
To:Billing Review
Duration in Previous:1h 41m
✔️
Status: Completed by Minh HuynhApr 24, 6:31 AM
From:Billing Review, Completed
To:Completed, Closed
Duration in Previous:14h 34m, 0m
💵
Status: Billing Review by Hannah ShawApr 24, 5:01 PM
From:Closed
To:Billing Review
Duration in Previous:10h 30m
⏳1.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAApr 27, 7:57 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:2d 14h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawApr 28, 3:41 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 7h
⏳2.0 business days
💰
▶
2
Status: Invoiced Apr 29, 5:57 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260357
Bottlenecks
Assigned
Duration: 90.0 business days (threshold: 4.0 business hours)
Exceeded by 89.5 business days
Tech On Site
Duration: 49.0 business days (threshold: 1.0 business days)
Exceeded by 48.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)