📍 Publix 643 — 5324 Little Road, New Port Richey FL, 34655
Oct 2, 2025 → Dec 31, 2025
✅ Completed
P44 business days from creation
Target:Oct 8, 2025
🕐 Clock stopped: Tech Off Site (Dec 31)
⏸ 87d excluded (parts wait + holding)
✗ SLA Missed
Dispatch0.1d
Material Management62.5d
Coordinators2.6d
Field Work0.4d
Billing0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
62.5 days
Over SLA
Coordinators
2.6 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Oct 2, 2025
Due: Oct 8, 2025
Completed: Dec 31, 2025 (83 days late)
📅
64.6 daysTotal Age
⏱️
62.5d in Awaiting PartsLongest Stage
🔄
10 transitionsStatus Changes
⚠️
61.2d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay62.5 days stuck in "Awaiting Parts"
⏱️
Total Delay61.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
62.5d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/29/25 AJinerson - WO created 10/2 but not released into RFS until 12/29 due to parts delay. No chance of meeting SLA. Scheduling for soonest avail. EMSAR tech.
871-0001-02R OUT OF STOCK RC 10/02/2025
🔧Work Performed
Replaced the top monitor and installed the BP kit. Set the screen resolution and calibrated the touchscreen.
🔍Technician Findings
Kiosk was functional with a black top monitor.
⚠️Problem Description
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement.
Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying. Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: 7Z4HNLMT
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📅
WO-01307541 - Repair - KMY8202F - New Port Richey - Publix 643
Dec 31, 2025 11:30am – 12:30pm
Work Order: WO-01307541
Account: HIGI LLC
Customer Case Number:
Location: Publix 643
Address: 5324 Little Road, New Port Richey, FL 34655
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-1635
Contact Name:
Contact Phone:
Contact Email:
Due Date: 10/8/2025
Schedule