📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615
Oct 2, 2025 → Apr 15, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (40 biz days late)
Active: 99 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
63d
▶ Clock Running
Status: Assigned
Oct 2 → Jan 7, 2026
63 business days (counted)
Running total: 63 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Jan 7 → Jan 28, 2026
14 business days (not counted)
▶ Clock Running
Status: Closed
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 65 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 26, 2026
18 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 26 → Mar 4, 2026
4 business days (counted)
Running total: 69 of ? biz days used
30d
▶ Clock Running
Status: Ready for Scheduling
Mar 4 → Apr 15, 2026
30 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 99 of ? biz days used
Created: Oct 2, 2025Completed: Apr 15, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Oct 2
Created
▶ Running
0
0
Oct 2 → Jan 7
Assigned
▶ Running
63
63
Jan 7 → Jan 28
Awaiting Parts
⏸ Paused
14
—
Jan 28 → Jan 29
Closed
▶ Running
1
64
Jan 29 → Jan 29
Billing Review
▶ Running
0
64
Jan 29 → Jan 30
WO Correction Needed
▶ Running
1
65
Jan 30 → Feb 26
Awaiting Parts
⏸ Paused
18
—
Feb 26 → Mar 4
Reschedule
▶ Running
4
69
Mar 4 → Apr 15
Ready for Scheduling
▶ Running
30
99
Apr 15 → Apr 15
Tech On Site
▶ Running
0
99
Dispatch0.0d
Material Management32.6d
Coordinators98.5d
Field Work0.0d
Billing2.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
32.6 days
Over SLA
Coordinators
98.5 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Apr 15, 2026 (104 days late)
📅
131.4 daysTotal Age
⏱️
63.4d in AssignedLongest Stage
🔄
14 transitionsStatus Changes
⚠️
122.6d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
12 linesWork Details
🚩
5 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚨
5 On-Site Visits
(1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1Dec 30, 2025
Visit 2Jan 8, 2026
Visit 3Feb 6, 2026
Visit 4Apr 14, 2026
Visit 5Apr 15, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay63.4 days stuck in "Assigned"
⏱️
Total Delay122.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
63.4d / 0.5d SLA
Awaiting Parts
32.6d / 3.0d SLA
Closed
2.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
2.0d
Reschedule
4.7d / 2.0d SLA
Ready for Scheduling
30.4d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/25/2026 LHill-sent TEAMS message to Mark Franks-i'm trying to clean up the GE RFS report. I have a question about one. WO-01307565 Who does this need to be assigned to?
2/26/26 MFranks - Spoke to the tech, he did not close this work order. he hasn't even completed it yet.
1.29.26 hshaw - Missing SN& Control#
not quite understand how to manage Repair & PM. Also old PO was attached. Missing SN& Control#
PO # 4010570282HTM
🔧Work Performed
Following units had batteries changed:
U72339, U71534, U72333, U66003, U87230, U72335
🔍Technician Findings
S/N U72339
GE Control #42704368
⚠️Problem Description
Replacement of all ICU Batteries for Bon Secours St Francis Eastside
📄Description
Bed, Electric
PDF
Quote for InTouch Batteries Eastside
Apr 14, 2026
PDF
GE Healthcare PO# 4010570282HTM Batteries
Apr 15, 2026
Timeline
📋
▶
2
Work Order Created Oct 2, 4:34 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
🚨58.9 business days
⏱️
Labor Added Dec 30, 2:50 PM
Type:Labor
Status:Open
Qty:1.5
⚠️6.0 business days
📦
▶
2
Parts Requested Jan 7, 2:15 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From:Assigned
To:Awaiting Parts
Duration in Previous:96d 22h
⏱️
2x Labor Added Jan 8, 11:07 AM
Type:Labor
Status:Open
Qty:1, 1.5
⏱️
Labor Added Jan 8, 2:24 PM
Type:Labor
Status:Open
Qty:3
⏱️
Labor Added Jan 9, 10:16 AM
Type:Labor
Status:Open
Qty:1
🚨12.0 business days
🔩
▶
2
2x Parts Added Jan 27, 7:03 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Keith Fricke
From:Awaiting Parts
To:Closed
Duration in Previous:20d 4h
⏳2.6 business days
💵
▶
2
Status: Billing Review Jan 29, 10:47 AM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Hannah Shaw
From:Billing Review
To:WO Correction Needed
Duration in Previous:2m
📦
Status: Awaiting Parts by Mark FranksJan 30, 8:33 AM
From:WO Correction Needed
To:Awaiting Parts
Duration in Previous:21h 44m
⚠️6.0 business days
⏱️
2x Labor Added Feb 6, 12:46 PM
Type:Labor
Status:Open
Qty:0.98333333333333, 1.5
🚨14.0 business days
🔄
Status: Reschedule by Mark FranksFeb 26, 1:20 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:27d 4h
⚠️5.0 business days
📅
Status: Ready for Scheduling by Mark FranksMar 4, 4:07 PM
From:Reschedule
To:Ready for Scheduling
Duration in Previous:6d 2h
🚨30.0 business days
⏱️
2x Labor Added Apr 14, 4:47 PM
Type:Labor
Status:Open
Qty:1.5
⏱️
▶
4
Labor Added Apr 15, 10:15 AM
Labor Added → Status: Tech On Site → Status: Completed → Status: Closed
🔧
Status: Tech On Site by Joe Evans
From:Ready for Scheduling
To:Tech On Site
Duration in Previous:41d 17h
✔️
Status: Completed by Joe Evans
From:Tech On Site
To:Completed
Duration in Previous:1m
🏁
Status: Closed by Joe Evans
From:Completed
To:Closed
Duration in Previous:1m
📄
▶
2
Status: Ready to Bill Apr 15, 3:19 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From:Invoice Pending
To:Billing Review
Duration in Previous:3m
💰
Status: Invoiced by Hannah ShawApr 15, 3:26 PM
From:Billing Review
To:Invoiced
Duration in Previous:3m
⏳4.0 business days
🧾
Invoice Created Apr 20, 10:41 AM
Invoice Number:SM-259314
Bottlenecks
Assigned
Duration: 63.4 business days (threshold: 4.0 business hours)
Exceeded by 62.9 business days
Awaiting Parts
Duration: 13.6 business days (threshold: 3.0 business days)
Exceeded by 10.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 19.0 business days (threshold: 3.0 business days)
Exceeded by 16.0 business days
Reschedule
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Ready for Scheduling
Duration: 30.4 business days (threshold: 1.0 business days)