Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307575 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Sentara RMH Medical Center — 2010 Health Campus Dr, Harrisonburg VA, 22801

Oct 2, 2025 → Jun 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (150 biz days early)
Active: 60 biz days
Paused: 98 biz days
🕐 Clock stopped: Completed (May 24, 2026)
▶ Clock Running
Status: Created
Oct 2 → Oct 13, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 6 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Oct 13 → Mar 9, 2026
98 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
Mar 9 → Apr 6, 2026
20 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Completed
Apr 6 → Apr 13, 2026
5 business days (counted)
Running total: 31 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Apr 13 → May 24, 2026
29 business days (counted)
Running total: 60 of ? biz days used
Created: Oct 2, 2025 Completed: May 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 13 Created ▶ Running 6 6
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 6
Oct 13 → Mar 9 Ready for Release ⏸ Paused 98 —
Mar 9 → Apr 6 Scheduled ▶ Running 20 26
Apr 6 → Apr 13 Completed ▶ Running 5 31
Apr 13 → May 24 Scheduled ▶ Running 29 60
Dispatch 6.4d
Holding 98.0d (excluded)
Coordinators 50.9d
Field Work 20.0d
Billing 0.4d
✓ SLA Met
Dispatch
6.4 days
Over SLA
Holding (excluded from total)
98.0 days
Coordinators
50.9 days
Over SLA
Field Work
20.0 days
Over SLA
Billing
0.4 days
Created: Oct 2, 2025 Due: Dec 31, 2026 Completed: Jun 14, 2026 (200 days early)
📅
172.4 days Total Age
⏱️
98.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
70.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 317 days old
🚨
Primary Delay 98.0 days stuck in "Ready for Release"
⏱️
Total Delay 70.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.4d / 0.5d SLA
Ready for Release
98.0d
Scheduled
50.9d / 2.0d SLA
Completed
20.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/22/2026 ARoosa - Fady is working on closing this WO

04/13/2026 RArnold -Fady to close WO

03/09/2026 RArnold - Dispatching to Fady per his request


02/13/2026 YEspino Called 757-710-6242 to speak to Derek to verify the SN in question. Went straight to vm so i left a message.


01/08/2026 MHamersley - called 757-710-6242, call went to Derek's VM/LM inquiring of status of SN: 100141912; sent f/u email: derek.tomek@trimedx.com


12/08/2025 RFosbury - send FU to Derek Tomek, derek.tomek@trimedx.com 

11/06/2025 RFosbury - sent email to Derek Tomek, derek.tomek@trimedx.com to see if SN has been located.

10/09/2025 RFosbury - sent email to Derek Tomek, derek.tomek@trimedx.com to confirm inventory is still at location. Will FU with proposed schedule.

10/02/2025 SRobinson- Created follow up WO for the remaining. (Old wO-01286482) -Follow up notes - Return to complete FCO when device is located and can be service.


-Previous notes -

09/04/2025 Cever sent email to Tomek, Derek E. <Derek.Tomek@trimedx.com> advising of return on Sept 15th

07/07/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01201726) -Follow up notes - Return to complete remaining device when parts received.- WO-13111413


-Previous notes -

06/06/2025 Rbailey - Sent email reply to derek.tomek@trimedx.com to advise that we were looking to have Allan Klus come onsite on July 3


06/06/2025 Rbailey - Called 757.710.6242 Spoke with Derek Tomek. He said that we could come to complete the remaining devices


04/28/2025 Cever will schedule once Labels that are on back order become available

03/27/2025 JRolston - Researching for FSE trip. Will schedule accordingly once FCO69 parts are confirmed off of backorder


11/15/2024 awhitney called Derek to reschedule due to torey unable to get out there this week left vm to have him call me back so we can reschedule.

10/22/2024 awhitney inbound call from Derek confirmed appt date for 11/15/2024 dispatching to Torey Fields

10/22/2024 awhitney called 757.710.6242 left message for Derek.

10/16/2024 awhitney called 757.710.6242 left message for Derek.

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 2, 5:04 PM
Work Order: WO-01307575
Type: FCO
Priority: PC
⚠️ 6.9 business days
📅
Status: Ready for Scheduling by Rich Fosbury Oct 13, 8:23 AM
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Ready for Release
Duration in Previous: 10d 15h, 0m
🚨 98.0 business days
👷
▶
3 Technician Assigned Mar 9, 12:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 147d 4h
🚨 11.0 business days
📅
Dispatch Scheduled by Fady Messak Mar 23, 10:57 AM
Scheduled For: 2026-03-23T14:57:00.000+0000
🚨 11.0 business days
⏱️
▶
2 2x Labor Added Apr 6, 8:40 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 27d 20h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Apr 13, 10:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2026-04-13T14:57:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:44 PM
Scheduled For: 2026-04-27T14:57:00.000+0000
🚨 14.9 business days
📅
Dispatch Scheduled by Fady Messak May 11, 1:50 PM
Scheduled For: 2026-05-11T17:50:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Fady Messak May 24, 3:43 PM
Scheduled For: 2026-05-29T17:50:00.000+0000
🚗
▶
2 2x Travel Added May 24, 4:16 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 41d 5h
🚨 14.0 business days
🏁
Status: Closed by Fady Messak Jun 13, 9:51 PM
From: Completed
To: Closed
Duration in Previous: 20d 5h
⏳ 0.8 business days
⏱️
Labor Added Jun 15, 6:34 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 15, 12:41 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Entered
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 20.9 business days (threshold: 2.0 business days)
Exceeded by 18.9 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Completed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 29, 1:50 PM
Created
Oct 2, 5:04 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03174177 Labor Open 2 $95.00 Apr 6, 8:40 AM
WL-03174178 Labor Open 2 $155.00 Apr 6, 8:40 AM
WL-03237381 Travel Open 84 $0.00 May 24, 4:16 PM
WL-03237382 Travel Open 84 $0.00 May 24, 4:16 PM
WL-03260389 Labor Open - $38.00 Jun 15, 6:34 AM

Details