Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307639 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 3, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
Active: 94 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 6, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 1 of ? biz days used
93d
▶ Clock Running
Status: On Hold
Oct 6 → Feb 24, 2026
93 business days (counted)
Running total: 94 of ? biz days used
Created: Oct 3, 2025 Canceled: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0
Oct 3 → Oct 3 Assigned ▶ Running 0 0
Oct 3 → Oct 6 Scheduled ▶ Running 1 1
Oct 6 → Oct 6 Entered ▶ Running 0 1
Oct 6 → Feb 24 On Hold ▶ Running 93 94
Dispatch 0.0d
Holding 94.0d (excluded)
Coordinators 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
94.0 days
Coordinators
2.0 days
Created: Oct 3, 2025 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
95.0 days Total Age
⏱️
94.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 316 days old
🚨
Primary Delay 94.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
On Hold
94.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2025 Cever this is a duplicate for WO-13381669 will need cancelled after 1 IP is complete

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 3, 10:47 AM
Work Order: WO-01307639
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 3, 10:54 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 6m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-06T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Cristina Everetts Oct 6, 11:49 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 3d 0h, 0m
🚨 94.0 business days
🚫
Status: Canceled by Mandy Newman Feb 24, 6:52 AM
From: On Hold
To: Canceled
Duration in Previous: 140d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Oct 3, 10:47 AM
Invoice #
N/A

Details