The Natural Result Center for Aesthetic Artistry •
Virtual Tech - Drop Shipment •
PC
📍 The Natural Result - Center for Aesthetic Artistry — 1841 Iron Point Road, Folsom CA, 95630
Oct 3, 2025 → Mar 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 25, 2026
✓ SLA Met (2 biz days early)
Active: 17 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Awaiting Parts
Oct 3 → Feb 26, 2026
96 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 26 → Mar 5, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: L2 Review
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: L2 Review
Mar 5 → Mar 9, 2026
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Closed
Mar 9 → Mar 13, 2026
4 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 13 → Mar 20, 2026
5 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: L2 Review
Mar 20 → Mar 23, 2026
1 business day (counted)
Running total: 17 of ? biz days used
Created: Oct 3, 2025Completed: Mar 23, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 3 → Oct 3
Created
▶ Running
0
0
Oct 3 → Feb 26
Awaiting Parts
⏸ Paused
96
—
Feb 26 → Mar 5
Reschedule
▶ Running
5
5
Mar 5 → Mar 5
L2 Review
▶ Running
0
5
Mar 5 → Mar 5
Assigned
▶ Running
0
5
Mar 5 → Mar 9
L2 Review
▶ Running
2
7
Mar 9 → Mar 13
Closed
▶ Running
4
11
Mar 13 → Mar 20
Billing Review
▶ Running
5
16
Mar 20 → Mar 23
L2 Review
▶ Running
1
17
Dispatch0.0d
Material Management96.6d
Coordinators5.4d
Billing6.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
96.6 days
Over SLA
Coordinators
5.4 days
Over SLA
Billing
6.0 days
Over SLA
Created: Oct 3, 2025
Due: Mar 25, 2026
Completed: Mar 23, 2026 (2 days early)
📅
113.6 daysTotal Age
⏱️
96.6d in Awaiting PartsLongest Stage
🔄
11 transitionsStatus Changes
⚠️
104.4d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 314 days old
🚨
Primary Delay96.6 days stuck in "Awaiting Parts"
⏱️
Total Delay104.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
96.6d / 3.0d SLA
Reschedule
5.4d / 2.0d SLA
L2 Review
5.0d
Assigned
0.0d / 0.5d SLA
Closed
4.4d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/20/26 DPatton - Error message when trying to invoice. WO needs "Serviced On & Closed On" date.
3/13/26 DPatton - Part is marked "Customer Supplied" (not billing on the WO)
2/25/26 SReich (changed due date to reflect shipping)
Your shipment
1ZE444250270466830
Estimated delivery
Tomorrow, February 26, between 11:15 A.M. - 3:15 P.M.
Order No: 757445
Customer PO No: PO016432
Customer: EMSAR Inc
Ship To Name: The Natural Result - Center for Aesthetic Artistry
Ship To Address: 1841 Iron Point Road
Ship To City/State: Folsom, CA 95630
Waybill (Tracking #): 1ZE444250270466830
Carrier: UPS-Air-2nd Day Air
The following items have shipped from Midmark Corporation on: 24-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-0504-00 SERIAL #: DESCRIPTION: M11 DOOR & DAM GASKET KIT
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
🔧Work Performed
parts ordered and shipped to site
🔍Technician Findings
parts ordered and shipped to site
⚠️Problem Description
door seal needed https://www.ebiotrack.com/workorder.php?wo=68721
Mar 5, 2026 10:46am
@Julie Ann Shoemaker
Once a part order has been placed/shipped, would you mind changing the WO status to L2 Review for all Virtual Tech - Drop Shipments?
Rescheduled would push the WO over to the coordinators to scheduled a technician.
We need all VT-drop shipment WO's to come back to VT not the coordinators.
@Amy Greene
Timeline
📋
▶
3
Work Order Created Oct 3, 3:15 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082915
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨93.0 business days
⏱️
Labor Added Feb 20, 10:16 AM
Type:Labor
Status:Open
Qty:0.016666666666667
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 26, 3:51 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:146d 1h
⚠️6.0 business days
👀
Status: L2 Review by Joseph WhalenMar 5, 10:46 AM
From:Reschedule
To:L2 Review
Duration in Previous:6d 18h
👷
▶
2
Technician Assigned Mar 5, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From:L2 Review
To:Assigned
Duration in Previous:8m
👀
Status: L2 Review by Gavin PooleMar 5, 11:00 AM
From:Assigned
To:L2 Review
Duration in Previous:6m
⏳3.0 business days
🏁
Status: Closed by Gavin PooleMar 9, 4:45 PM
From:L2 Review
To:Closed
Duration in Previous:4d 4h
⏳4.9 business days
💵
Status: Billing Review by Diane PattonMar 13, 9:39 AM
From:Closed
To:Billing Review
Duration in Previous:3d 16h
⚠️6.0 business days
👀
Status: L2 Review by Diane PattonMar 20, 12:01 PM
From:Billing Review
To:L2 Review
Duration in Previous:7d 2h
⏳2.0 business days
✔️
▶
4
Status: Completed Mar 23, 9:26 AM
Status: Completed → Status: Ready to Bill → Status: Invoiced → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:3m, 0m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-257214
Bottlenecks
Awaiting Parts
Duration: 96.6 business days (threshold: 3.0 business days)
Exceeded by 93.6 business days
Reschedule
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)