Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307771 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Battelle Memorial Institute — 790 6th St, Richland WA, 99354-1873

Oct 6, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
⚠ 243 biz days overdue
Active: 261 biz days
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
261d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 23, 2026
261 business days (counted)
Running total: 261 of ? biz days used
Created: Oct 6, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 23 Assigned ▶ Running 261 261
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Oct 6, 2025 Due: Nov 6, 2025 (351 days overdue)
📅
261.6 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Assigned • 381 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Note 25.09.2025 15:39:17 JUFOSTER IT24026092 fast track for 84 turbo. Replacement of Bearings and consumables, Channelling and Balancing. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
📄 Description
TWISTORR 84FS CFF 2.75in
📞 Call Description
VPD Bench Repair Trade

Timeline

📋
▶
3 Work Order Created Oct 6, 8:48 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Oct 6, 8:48 AM
Invoice #
N/A

Details