Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307791 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Primary Childrens Medical Ctr — 100 N Mario Capecchi Dr, Salt Lake City UT, 84113

Oct 6, 2025 → Jun 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (130 biz days early)
Active: 171 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Jun 23, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
157d
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → May 27, 2026
157 business days (counted)
Running total: 158 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → Jun 10, 2026
10 business days (counted)
Running total: 168 of ? biz days used
▶ Clock Running
Status: Entered
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 168 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 10 → Jun 17, 2026
5 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 17 → Jun 23, 2026
3 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 171 of ? biz days used
Created: Oct 6, 2025 Completed: Jun 23, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 7 Created ▶ Running 1 1
Oct 7 → May 27 Ready for Scheduling ▶ Running 157 158
May 27 → Jun 10 Scheduled ▶ Running 10 168
Jun 10 → Jun 10 Entered ▶ Running 0 168
Jun 10 → Jun 17 Ready for Release ⏸ Paused 5
Jun 17 → Jun 23 Scheduled ▶ Running 3 171
Jun 23 → Jun 23 Tech On Site ▶ Running 0 171
Dispatch 2.0d
Holding 5.5d (excluded)
Coordinators 171.8d
Field Work 4.2d
Billing 0.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
5.5 days
Coordinators
171.8 days
Over SLA
Field Work
4.2 days
Over SLA
Billing
0.4 days
Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: Jun 26, 2026 (188 days early)
📅
180.0 days Total Age
⏱️
158.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
173.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 313 days old
🚨
Primary Delay 158.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 173.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
158.0d / 1.0d SLA
Scheduled
13.8d / 2.0d SLA
Ready for Release
5.5d
Tech On Site
0.2d / 1.0d SLA
Completed
4.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/13/2026 TAmburgey - Invoice billed against wrong PO; Philips wants 2026 FCO81 PO 2000157614. Same rates, so no credit needed. Emailed the revised invoice to Philips with correct PO. No further action needed. COMPLETE.

06/22/2026 RArnold -Updated to today per Bennet

06/17/2026 HWilliams- Dispatching to Bennet

06/10/2026- HWilliams - FSE Bennet was unable to make it onsite to this location and stated he called and spoke to biomed to let them know he would not be able to make it. 

05/28/2026 HWilliams - Called 385-261-3272 per Fady to confirm they still have device and that it is available for remediation. Spoke to Brian who confirmed it is still there and still set aside.

05/27/2026 RArnold - dispatching to Bennet for 05/28 per Fady

05/27/2026 RArnold - WO will need to be bundled with other work in the area.

04/14/2026 YEspino Per update given by ALuman shes not sure who this may go to now so reached out to RArnold to assist.

03/05/2026 ALuman - working with field for a resource.

01/21/2026 ALuman - working with field for a resource. Fady looped into customer communication

12/17/2025 ALuman - one device remaining. Working with Field for a resource

11/17/2025 YEspino Reached out to Ashley to get a good date and tech of when we can schedule to be onsite.


11/04/2025 YEspino Called 385-261-3272 to speak to Brian to verify the last device in question. Was able to speak to Brian and he was able to confirm the device and location. Will be sending out a confirmation email to get this scheduled out asap.


10/27/2025 MNewman - 1 IP remaining on case. This WO will remain open to schedule last IP to be completed.

10/07/2025 ALuman - duplicate WO not needed

10/06/2025 SRobinson- Created follow up EWO for PWO. (Old WO-01306052) -Follow up notes - CONTINUATION FCO81


-Previous notes -

09/24/2025 ALuman - dispatch to Konstantin Barskiy for site continuation. Email sent to Brian Bowles

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 6, 9:43 AM
Work Order: WO-01307791
Type: FCO
Priority: PC
2.0 business days
📅
Status: Ready for Scheduling by Ashley Luman Oct 7, 11:12 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 1h
🚨 158.0 business days
👷
3 Technician Assigned May 27, 3:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-28T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 232d 4h
🚨 11.0 business days
🆕
Status: Entered by Heather Williams Jun 10, 3:43 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 14d 0h, 0m
⚠️ 6.0 business days
📅
3 Dispatch Scheduled Jun 17, 10:54 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 6d 19h
3.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jun 22, 5:28 PM
Scheduled For: 2026-06-22T12:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Jun 22, 9:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 10h
⏱️
4x Labor Added Jun 22, 10:46 PM
Type: Labor
Status: Open
Qty: 1, 3
✔️
Status: Completed by Bennet Dartey Jun 22, 11:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 22m
4.1 business days
🏁
Status: Closed by Bennet Dartey Jun 26, 11:37 AM
From: Completed
To: Closed
Duration in Previous: 3d 12h
2.0 business days
⏱️
Labor Added Jun 29, 9:17 AM
Type: Labor
Status: Open
Qty: N/A
2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 30, 10:14 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 22h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 158.0 business days (threshold: 1.0 business days)
Exceeded by 157.0 business days
Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Jun 22, 8:00 AM
Created
Oct 6, 9:43 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03269901 Labor Open 1 $0.00 Jun 22, 10:46 PM
WL-03269902 Labor Open 1 $0.00 Jun 22, 10:46 PM
WL-03269903 Labor Open 3 $237.50 Jun 22, 10:46 PM
WL-03269904 Labor Open 1 $155.00 Jun 22, 10:46 PM
WL-03277082 Labor Open - $38.00 Jun 29, 9:17 AM

Details