Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307797 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Oct 6, 2025 → Nov 20, 2025

✅ Completed
P5 5 business days from creation
Target: Oct 13, 2025
🕐 Clock stopped: Completed (Nov 20)
⏸ 6d excluded (parts wait + holding)
✗ SLA Missed (32d late)
Dispatch 0.0d
Material Management 4.8d
Coordinators 32.1d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.8 days
Over SLA
Coordinators
32.1 days
Over SLA
Billing
0.1 days
Created: Oct 6, 2025 Due: Oct 13, 2025 Completed: Nov 20, 2025 (37 days late)
📅
34.0 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
32.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 29, 2025
Visit 2 Nov 20, 2025

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 32.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Assigned
30.0d / 0.5d SLA
Awaiting Parts
4.8d / 3.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

From Part Order:

11/04/2025 AGreene - Sherry said to reach out to JJohnson. Closest address Google is offering is  100 Callen Blvd, Summerville, SC 29486.. Need confirmation/update of address on the part order. Please contact the customer and let us know.

11/04/2025 SWeaver - chattered @[Sherry Reich]​ I went to ship the part needed for this to 100 Calhoun St Summerville, SC 29486 and it says the address isn't valid. When I google I see this address: 316 Calhoun St, Charleston, SC 29401.

🔧 Work Performed
reinstalled brake linkage - installed truarc retaining ring - cycle tested unit - unit returned to service
🔍 Technician Findings
trouble shoot stretcher found that brake linkage truarc retaining ring needed to hold brake linkage in place
⚠️ Problem Description
Side control linkage for braking/steering broken
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 6, 10:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Oct 7, 11:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Kevin Cogdill
🚨 17.0 business days
⏱️
▶
3 Labor Added Oct 29, 1:15 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00084395
Status: Closed
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 22d 1h
⏱️
▶
2 Labor Added Oct 29, 2:59 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 4
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 4, 2:40 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 6d 2h
👷
▶
2 Technician Assigned Nov 4, 3:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
⚠️ 5.0 business days
💵
Expenses Added Nov 10, 10:43 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 14d 23h, 0m
⏱️
Labor Added Nov 20, 10:07 AM
Type: Labor
Status: Open
Qty: 2
🔩
Parts Added Nov 20, 12:07 PM
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Yves Dessin Nov 20, 12:17 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21h 40m
📄
Status: Ready to Bill by Hannah Shaw Nov 21, 12:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 47m
📨
Status: Invoice Pending by Hannah Shaw Nov 21, 12:56 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 51m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 26, 12:29 PM
Invoice Number: SM-247354

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Awaiting Parts
Duration: 4.8 business days (threshold: 3.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

📦
Parts Order 00084395
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 6, 10:10 AM
Invoice #
SM-247354

Work Details (7)

Name Type Status Qty Amount Date
WL-02987941 Labor Open 4 $0.00 Oct 29, 1:15 PM
WL-02988224 Labor Open 0.5 $0.00 Oct 29, 2:59 PM
WL-02988234 Labor Open 0.5 $0.00 Oct 29, 3:01 PM
WL-02988235 Labor Open 4 $0.00 Oct 29, 3:01 PM
WL-03001944 Expenses Open 1 $0.00 Nov 10, 10:43 AM
WL-03014412 Labor Open 2 $0.00 Nov 20, 10:07 AM
WL-03014662 Parts Open 1 $0.00 Nov 20, 12:07 PM

Details