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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307841 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Huntington Hospital — 270 Park Ave, Huntington NY, 11743

Oct 6, 2025 → Mar 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (83 biz days late)
Active: 101 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
101d
▶ Clock Running
Status: Scheduled
Oct 6 → Mar 8, 2026
101 business days (counted)
Running total: 101 of ? biz days used
Created: Oct 6, 2025 Completed: Mar 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 6 Scheduled ▶ Running 0 0
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 0
Oct 6 → Mar 8 Scheduled ▶ Running 101 101
Dispatch 0.0d
Coordinators 102.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
102.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
102.0 days Total Age
⏱️
101.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
103.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
46 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 313 days old
🚨
Primary Delay 101.7 days stuck in "Scheduled"
⏱️
Total Delay 103.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
101.7d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/6/25 1145 LM w/DR; 1149 DR avail; LM w/Adam re cnfm; 1156 Adam cnfm; ack cnfm, LM w/DR; 1330 DR ack cnfm

Timeline

📋
▶
3 Work Order Created Oct 6, 11:46 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 6, 2:23 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 36m
🚨 99.0 business days
💵
▶
2 4x Expenses Added Mar 3, 12:38 PM
4x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Mar 3, 12:46 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Mar 3, 12:54 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
⏱️
▶
2 Labor Added Mar 3, 1:00 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
🚗
Travel Added Mar 3, 1:08 PM
Type: Travel
Status: Open
Qty: 87
⏱️
▶
2 Labor Added Mar 4, 12:04 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
💵
▶
2 Expenses Added Mar 4, 4:52 PM
Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5, 0.5
⏱️
3x Labor Added Mar 4, 4:59 PM
Type: Labor, Travel
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Mar 5, 4:46 PM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5, 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 Expenses Added Mar 5, 4:53 PM
Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
⏱️
▶
4 2x Labor Added Mar 7, 12:51 PM
2x Labor Added → Labor Added → Labor Added → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.75
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 2x Expenses Added Mar 7, 1:15 PM
2x Expenses Added → Travel Added → 2x Expenses Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 5
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Mar 7, 5:57 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 4x Expenses Added Mar 8, 10:27 AM
4x Expenses Added → Expenses Added → Travel Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 88
✔️
▶
2 Status: Completed Mar 8, 10:36 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Diane Rovatsos
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 28m
💰
▶
2 Status: Invoiced Mar 13, 4:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256484

Bottlenecks

Scheduled
Duration: 101.7 business days (threshold: 2.0 business days)
Exceeded by 99.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Mar 2, 12:00 PM
Created
Oct 6, 11:46 AM
Invoice #
SM-256484

Work Details (46)

Name Type Status Qty Amount Date
WL-03127819 Expenses Open 1 $257.77 Mar 3, 12:38 PM
WL-03127820 Expenses Open 1 $222.33 Mar 3, 12:38 PM
WL-03127822 Expenses Open 1 $68.00 Mar 3, 12:39 PM
WL-03127823 Expenses Open 1 $68.00 Mar 3, 12:39 PM
WL-03127829 Expenses Open 1 $9.00 Mar 3, 12:43 PM
WL-03127830 Labor Open 3 $120.00 Mar 3, 12:46 PM
WL-03127831 Labor Open 0.5 $20.00 Mar 3, 12:47 PM
WL-03127847 Labor Open 0.5 $20.00 Mar 3, 12:54 PM
WL-03127848 Labor Open 0.5 $20.00 Mar 3, 12:54 PM
WL-03127857 Labor Open 3 $977.00 Mar 3, 12:58 PM
WL-03127863 Labor Open 3 $977.00 Mar 3, 1:00 PM
WL-03127869 Labor Open 5 $76.00 Mar 3, 1:03 PM
WL-03127879 Travel Open 87 $62.64 Mar 3, 1:08 PM
WL-03129623 Labor Open 3 $977.00 Mar 4, 12:04 PM
WL-03129633 Labor Open 5 $76.00 Mar 4, 12:08 PM
WL-03130345 Expenses Open 1 $233.07 Mar 4, 4:52 PM
WL-03130372 Labor Open 5 $76.00 Mar 4, 4:57 PM
WL-03130377 Labor Open 0.5 $20.00 Mar 4, 4:57 PM
WL-03130382 Labor Open 0.5 $20.00 Mar 4, 4:59 PM
WL-03130386 Travel Open 5 $3.60 Mar 4, 5:00 PM
WL-03130387 Travel Open 5 $3.60 Mar 4, 5:00 PM
WL-03132123 Labor Open 3 $977.00 Mar 5, 4:46 PM
WL-03132124 Labor Open 5 $76.00 Mar 5, 4:48 PM
WL-03132127 Labor Open 0.5 $20.00 Mar 5, 4:49 PM
WL-03132139 Labor Open 0.5 $20.00 Mar 5, 4:50 PM
WL-03132142 Expenses Open 1 $284.10 Mar 5, 4:53 PM
WL-03132162 Expenses Open 1 $68.00 Mar 5, 4:57 PM
WL-03132161 Expenses Open 1 $68.00 Mar 5, 4:57 PM
WL-03134845 Labor Open 5 $76.00 Mar 7, 12:51 PM
WL-03134846 Labor Open 3 $977.00 Mar 7, 12:51 PM
WL-03134847 Labor Open 0.5 $20.00 Mar 7, 12:52 PM
WL-03134849 Labor Open 2.75 $110.00 Mar 7, 12:54 PM
WL-03134850 Expenses Open 1 $68.00 Mar 7, 12:55 PM
WL-03134853 Expenses Open 1 $9.94 Mar 7, 1:15 PM
WL-03134854 Expenses Open 1 $18.98 Mar 7, 1:15 PM
WL-03134856 Travel Open 5 $3.60 Mar 7, 1:16 PM
WL-03134858 Expenses Open 1 $12.03 Mar 7, 1:18 PM
WL-03134857 Expenses Open 1 $12.03 Mar 7, 1:18 PM
WL-03134916 Expenses Open 1 $16.79 Mar 7, 5:57 PM
WL-03134917 Expenses Open 1 $5.71 Mar 7, 5:57 PM
WL-03135039 Expenses Open 1 $9.00 Mar 8, 10:27 AM
WL-03135041 Expenses Open 1 $9.00 Mar 8, 10:27 AM
WL-03135040 Expenses Open 1 $9.00 Mar 8, 10:27 AM
WL-03135038 Expenses Open 1 $9.00 Mar 8, 10:27 AM
WL-03135042 Expenses Open 1 $23.00 Mar 8, 10:29 AM
WL-03135043 Travel Open 88 $63.36 Mar 8, 10:31 AM

Details