Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307962 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 6, 2025 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (150 biz days early)
Active: 156 biz days
🕐 Clock stopped: Completed (May 24, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 8, 2025
2 business days (counted)
Running total: 2 of ? biz days used
110d
▶ Clock Running
Status: On Hold
Oct 8 → Mar 23, 2026
110 business days (counted)
Running total: 112 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 30, 2026
5 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Completed
Mar 30 → Apr 13, 2026
10 business days (counted)
Running total: 127 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Apr 13 → May 24, 2026
29 business days (counted)
Running total: 156 of ? biz days used
Created: Oct 6, 2025 Completed: May 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 8 Created ▶ Running 2 2
Oct 8 → Mar 23 On Hold ▶ Running 110 112
Mar 23 → Mar 30 Scheduled ▶ Running 5 117
Mar 30 → Apr 13 Completed ▶ Running 10 127
Apr 13 → May 24 Scheduled ▶ Running 29 156
Dispatch 2.6d
Holding 111.0d (excluded)
Coordinators 35.3d
Field Work 11.0d
Billing 1.4d
✓ SLA Met
Dispatch
2.6 days
Over SLA
Holding (excluded from total)
111.0 days
Coordinators
35.3 days
Over SLA
Field Work
11.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: May 22, 2026 (223 days early)
📅
156.6 days Total Age
⏱️
111.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
43.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 312 days old
🚨
Primary Delay 111.0 days stuck in "On Hold"
⏱️
Total Delay 43.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.6d / 0.5d SLA
On Hold
111.0d
Scheduled
35.3d / 2.0d SLA
Completed
11.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 RArnold - Dispatching to Fady

FMessak- 2-20-2026- need to be debriefed and closed as refusal - ANR

Duplicate needs cancelled after last IP is complete

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 6, 3:33 PM
Work Order: WO-01307962
Type: FCO
Priority: PC
⏳ 3.0 business days
⏸️
Status: On Hold by Cristina Everetts Oct 8, 11:54 AM
From: Entered
To: On Hold
Duration in Previous: 1d 20h
🚨 111.0 business days
👷
▶
3 Technician Assigned Mar 23, 9:03 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 165d 21h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-23T12:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Mar 29, 10:22 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 6d 13h
🚨 11.0 business days
💵
2x Expenses Added Apr 13, 9:11 AM
Type: Expenses
Status: Open
Qty: 1
📅
▶
2 Dispatch Scheduled Apr 13, 10:28 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Fady Messak
From: Completed
To: Scheduled
Duration in Previous: 14d 12h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:45 PM
Scheduled For: 2026-04-27T12:00:00.000+0000
🚨 14.9 business days
📅
Dispatch Scheduled by Fady Messak May 11, 1:51 PM
Scheduled For: 2026-05-11T17:51:00.000+0000
🚨 10.0 business days
🚗
2x Travel Added May 24, 9:26 AM
Type: Travel
Status: Open
Qty: 128
✔️
Status: Completed by Fady Messak May 24, 9:35 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 40d 23h, 0m
⏳ 0.9 business days
⏱️
Labor Added May 26, 7:32 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 26, 11:04 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Entered
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Completed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 11, 1:51 PM
Created
Oct 6, 3:33 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03164636 Labor Open 2 $237.50 Mar 29, 10:22 PM
WL-03164637 Labor Open 2 $155.00 Mar 29, 10:22 PM
WL-03183435 Expenses Open 1 $0.00 Apr 13, 9:11 AM
WL-03183436 Expenses Open 1 $0.00 Apr 13, 9:11 AM
WL-03237210 Travel Open 128 $0.00 May 24, 9:26 AM
WL-03237211 Travel Open 128 $0.00 May 24, 9:26 AM
WL-03237682 Labor Open - $38.00 May 26, 7:32 AM

Details