Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Feb 24, 2026
93 business days (counted)
Running total: 93 of ? biz days used
Created: Oct 6, 2025
Canceled: Feb 24, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 6 → Oct 6 |
Created |
▶ Running
|
0 |
0 |
| Oct 6 → Feb 24 |
Ready for Scheduling |
▶ Running
|
93 |
93 |
Coordinators
93.5 days
Over SLA
Created: Oct 6, 2025
Due: Dec 31, 2026
Completed: Feb 24, 2026 (310 days early)
⏱️
93.5d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
92.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
93.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay
92.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
93.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Duplicate will need cancelled when last IP is complete
⚠️
Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
FCO86600081
Timeline
📋
Work Order:
WO-01307963
Type:
FCO
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
24m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
140d 15h
Bottlenecks
Ready for Scheduling
Duration: 93.5 business days (threshold: 1.0 business days)
Exceeded by 92.5 business days