Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Atrium Health's Carolinas MedicalCenter — 1000 Blythe Blvd, Charlotte NC, 28203
Oct 6, 2025 → Jan 25, 2026
12/16/2025 EMartin per list from FSE SN left to complete onsite are:
H277996271560
H28378021D2D4
H2839725864E4
contact is Kevin.Rivers@advocatehealth.org
11/13/2025 EMartin FCO will be completed when repair WO is RFS
10/08/2025 EMartin FCO will be completed when repair WO is RFS
10/06/2025 SRobinson- Created follow up WO as requested. (Old WO-01298736) -Follow up notes - New PWO-13665215
Philips follow up WO has been created (WO-13665453)
-Previous notes -
08/21/2025 Emartin FCO will be completed when repair WO is RFS
08/20/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01247593) -No follow up notes -
-Previous Notes -
07/18/2025 EMartin dispatching to FSE onsite to complete with repair for H277996115A3E
07/09/2025 YEspino Called 704-995-7552 to follow up with Kevin over the previous emails sent to verify the devices in question. Was unable to speak to him or leave a message because once dialed all i heard was a busy signal.
06/03/2025 MHamersley - called 704-995-7552 call went to Kevin's VM, mailbox is full and cannot accept any msgs at this time; sent f/u email: kevin.rivers@gehealthcare.com , thomas.gonda@atriumhealth.org
05/06/2025 MHamersley - called 704-863-6650, called PCU, wrong number; called 704-995-7552, call went Kevin Rivers' VM/LM; sent f/u email: kevin.rivers@gehealthcare.com , thomas.gonda@atriumhealth.org
04/29/2025 MHamersley - called 704-863-6650, transferred to Tommy's VM/LM, sent f/u email: thomas.gonda@atriumhealth.org
03/19/2025 awhitney email to Tommy was denied as email is incorrect called back for correct address it is thomas.gonda@atriumhealth.org resent email.
03/19/2025 awhitney called tommy gonda at 704.863.6650 advised from Staff he was not in today nor was kevin rivers there expressed my reasoning for calling nobody else there that could assist with my issue advised I send another email out to Tommy sending email to tommy.gonda@atriumhealth.org
03/19/2025 awhitney called Bruce at 704.355.1196 spoke with bruce and advised he is on the Radiology Pax Imaging team and has no input on ventilators since they do not work with any but said Kevin Rivers is who would be the best contact to reach out to for this.
03/18/2025 awhitney reached out to contact Kevin for confirmation of contacts and device for Atrium Neltwork Kevin.Rivers@gehealthcare.com
02/12/2025 EMartin created for multiply FSEs to be onsite once confirmed
02/12/2025 EMartin called (704) 355-1196 / Bruce Peake bruce.peake@atriumhealth.org left VM
called Kevin Rivers / (704) 995-7552 kevin.rivers@gehealthcare.com per Martha she is not the POC for these devices VM recording stated to call 704.446.6161 opt 2 to intiatie a service request spk with Ge rep stated rep will give a call provided ticket number SR34280023
called Tommy Gonda / (704) 863-6650 rep stated he is not in today advised was calling for EV300 devices rep stated would transfer me to charge to advise any updates if possbile stated would need to confirm with Tommy advised to send email sending email to tommy.gonda@atriumhealth.org
02/11/2025 EMartin called (704) 355-1196 / Bruce Peake bruce.peake@atriumhealth.org left VM sent follow up email on device list addedmartha.pulikowski@atriumhealth.org
called (704) 355-2000 / biomed placed on hold no answer unable to leave VM
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03076309 | Labor | Open | 4.5 | $475.00 | Jan 23, 8:18 AM |
| WL-03076310 | Labor | Open | 1.5 | $310.00 | Jan 23, 8:18 AM |
| WL-03076311 | Labor | Open | 1 | $0.00 | Jan 23, 8:18 AM |
| WL-03076312 | Travel | Open | 29 | $0.00 | Jan 23, 8:18 AM |
| WL-03079932 | Labor | Open | 0.016666666666667 | $76.00 | Jan 27, 1:16 PM |