Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307996 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Oct 6, 2025 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (178 biz days early)
Active: 44 biz days
Paused: 84 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Oct 9 → Oct 31, 2025
15 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 12, 2025
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 10 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Feb 25, 2026
69 business days (not counted)
34d
▶ Clock Running
Status: Scheduled
Feb 25 → Apr 14, 2026
34 business days (counted)
Running total: 44 of ? biz days used
Created: Oct 6, 2025 Completed: Apr 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 9 Created ▶ Running 3 3
Oct 9 → Oct 31 Ready for Release ⏸ Paused 15 —
Oct 31 → Nov 12 Scheduled ▶ Running 7 10
Nov 12 → Nov 12 Entered ▶ Running 0 10
Nov 12 → Feb 25 Ready for Release ⏸ Paused 69 —
Feb 25 → Apr 14 Scheduled ▶ Running 34 44
Dispatch 3.3d
Holding 85.4d (excluded)
Coordinators 42.0d
Field Work 0.1d
✓ SLA Met
Dispatch
3.3 days
Over SLA
Holding (excluded from total)
85.4 days
Coordinators
42.0 days
Over SLA
Field Work
0.1 days
Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: Apr 14, 2026 (261 days early)
📅
128.3 days Total Age
⏱️
69.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
42.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 312 days old
🚨
Primary Delay 69.6 days stuck in "Ready for Release"
⏱️
Total Delay 42.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.3d / 0.5d SLA
Ready for Release
85.4d
Scheduled
42.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/14/2026 YEspino Reached out to MKlose on how to proceed with this WO.

03/11/2026 RArnold - Parts still on PWO. Updated to 03/28

02/17/2026 mklose dispatch on demand

01/16/2026 YEspino Called 201-300-7724 to speak to Lee to verify the Vent in question. Was unable to speak to him so i left a message.


01/06/2026 YEspino Called 832-991-1002 to speak to Hector Badillo to verify the device in question. Was able to speak to Hector and he does not work for this site, not a good contact.


01/06/2026 YEspino Called 201-300-7724 to speak to Lee Dean to verify the vent in question. Was unable to speak to him or leave a message.


10/06/2025 SRobinson- Created follow up WO as requested. (Old WO-01297742) -No follow up notes -


-No previous notes -

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 6, 5:18 PM
Work Order: WO-01307996
Type: FCO
Priority: PC
⏳ 3.8 business days
✅
Status: Ready for Release by Brandi Rodriguez Oct 9, 2:03 PM
From: Entered
To: Ready for Release
Duration in Previous: 2d 20h
🚨 16.0 business days
👷
▶
3 Technician Assigned Oct 31, 2:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-07T06:00:00.000+0000, 2025-11-07T00:00:00.000+0000, 2025-11-07T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 0h
⚠️ 8.0 business days
🆕
Status: Entered by Brandi Rodriguez Nov 12, 1:54 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 12d 0h, 0m
🚨 70.0 business days
👷
▶
3 Technician Assigned Feb 25, 4:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-25T22:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 105d 2h
⚠️ 5.9 business days
📅
Dispatch Scheduled by Megan Klose Mar 4, 8:59 AM
Scheduled For: 2026-03-08T12:15:00.000+0000
📅
Dispatch Scheduled by Megan Klose Mar 4, 2:30 PM
Scheduled For: 2026-03-01T13:15:00.000+0000, 2026-03-29T12:15:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Mar 11, 11:22 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-28T12:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Davon Cox Mar 28, 12:23 PM
Scheduled For: 2026-04-03T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Davon Cox Apr 6, 12:15 AM
Scheduled For: 2026-04-30T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 14, 2:12 PM
Scheduled For: 2026-04-14T12:00:00.000+0000
⏱️
Labor Added Apr 14, 4:06 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Davon Cox Apr 14, 4:45 PM
From: Scheduled
To: Completed
Duration in Previous: 47d 22h
🏁
Status: Closed by Davon Cox Apr 14, 5:15 PM
From: Completed
To: Closed
Duration in Previous: 29m
⏳ 2.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 1:13 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
🚨 17.0 business days
🧾
Invoice Created May 8, 9:38 AM
Invoice Number: SM-259365

Bottlenecks

Entered
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 34.3 business days (threshold: 2.0 business days)
Exceeded by 32.3 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Apr 14, 8:00 AM
Created
Oct 6, 5:18 PM
Invoice #
SM-259365

Work Details (1)

Name Type Status Qty Amount Date
WL-03185662 Labor Open 0.25 $0.00 Apr 14, 4:06 PM

Details