Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308392 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Munson Medical Center — 1105 6th St,, Traverse City MI, 49684

Oct 8, 2025 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (73 biz days late)
Active: 89 biz days
🕐 Clock stopped: Invoiced (Feb 22, 2026)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
87d
▶ Clock Running
Status: Scheduled
Oct 10 → Feb 22, 2026
87 business days (counted)
Running total: 89 of ? biz days used
Created: Oct 8, 2025 Invoiced: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 8 Scheduled ▶ Running 0 0
Oct 8 → Oct 10 Ready for Scheduling ▶ Running 2 2
Oct 10 → Feb 22 Scheduled ▶ Running 87 89
Coordinators 90.7d
Billing 2.8d
✗ SLA Missed
Coordinators
90.7 days
Over SLA
Billing
2.8 days
Over SLA
Created: Oct 8, 2025 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
89.7 days Total Age
⏱️
88.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
91.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 15, 2026
Visit 2 Feb 16, 2026
Visit 3 Feb 17, 2026
Visit 4 Feb 18, 2026
Visit 5 Feb 19, 2026
Visit 6 Feb 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 311 days old
🚨
Primary Delay 88.0 days stuck in "Scheduled"
⏱️
Total Delay 91.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.7d / 1.0d SLA
Scheduled
88.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8/2025 1432 CM ack msg; LM w/TP, SC, JaB, JF, SB; 10/9/2025 1137 Jab avail; 1338 LM w/Tammy re cnfm; 2055 Tammy cnfm; ack cnfm; LM w/JaB; 10/10/25 0901 JBu ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 8, 2:44 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Oct 10, 9:24 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 18h
🚨 84.0 business days
💵
2x Expenses Added Feb 15, 11:03 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 30
⏳ 0.9 business days
⏱️
▶
2 Labor Added Feb 17, 7:30 AM
Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 1.5, 8
⏳ 4.0 business days
⏱️
▶
2 6x Labor Added Feb 20, 11:19 AM
6x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 20, 11:25 AM
Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 20, 4:27 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 0.9 business days
🚗
Travel Added Feb 22, 7:09 AM
Type: Travel
Status: Open
Qty: 30
🏁
Status: Closed by Jacqueline Burns Feb 22, 7:15 AM
From: Scheduled
To: Closed
Duration in Previous: 134d 22h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 3m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 88.0 business days (threshold: 2.0 business days)
Exceeded by 86.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Feb 16, 8:00 AM
Created
Oct 8, 2:44 PM
Invoice #
SM-254987

Work Details (24)

Name Type Status Qty Amount Date
WL-03106691 Expenses Open 1 $166.17 Feb 15, 11:03 PM
WL-03106692 Travel Open 30 $21.60 Feb 15, 11:04 PM
WL-03108249 Labor Open 20 $800.00 Feb 17, 7:30 AM
WL-03108250 Labor Open 1.5 $830.00 Feb 17, 7:32 AM
WL-03108251 Labor Open 8 $830.00 Feb 17, 7:32 AM
WL-03108252 Expenses Open 1 $68.00 Feb 17, 7:32 AM
WL-03108253 Expenses Open 1 $68.00 Feb 17, 7:32 AM
WL-03113690 Labor Open 8 $830.00 Feb 20, 11:19 AM
WL-03113691 Labor Open 8 $830.00 Feb 20, 11:19 AM
WL-03113692 Labor Open 8 $830.00 Feb 20, 11:19 AM
WL-03113695 Expenses Open 1 $68.00 Feb 20, 11:20 AM
WL-03113693 Expenses Open 1 $68.00 Feb 20, 11:20 AM
WL-03113694 Expenses Open 1 $68.00 Feb 20, 11:20 AM
WL-03113704 Expenses Open 1 $148.74 Feb 20, 11:22 AM
WL-03113705 Expenses Open 1 $148.74 Feb 20, 11:22 AM
WL-03113706 Expenses Open 1 $148.74 Feb 20, 11:22 AM
WL-03113707 Expenses Open 1 $148.74 Feb 20, 11:22 AM
WL-03113718 Expenses Open 1 $547.53 Feb 20, 11:25 AM
WL-03113719 Expenses Open 1 $14.55 Feb 20, 11:28 AM
WL-03113720 Expenses Open 1 $226.61 Feb 20, 11:28 AM
WL-03114351 Labor Open 9.5 $380.00 Feb 20, 4:27 PM
WL-03114361 Expenses Open 1 $144.00 Feb 20, 4:29 PM
WL-03114362 Expenses Open 1 $68.00 Feb 20, 4:30 PM
WL-03115404 Travel Open 30 $21.60 Feb 22, 7:09 AM

Details