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← WO Overview

WO-01308397 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Munson Medical Center — 1105 6th St,, Traverse City MI, 49684

Oct 8, 2025 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (73 biz days late)
Active: 89 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Oct 8 → Nov 5, 2025
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 19 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Nov 5 → Jan 14, 2026
45 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 65 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 22, 2026
24 business days (counted)
Running total: 89 of ? biz days used
Created: Oct 8, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 8 Scheduled ▶ Running 0 0
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0
Oct 8 → Nov 5 Scheduled ▶ Running 19 19
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 19
Nov 5 → Jan 14 Scheduled ▶ Running 45 64
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 65
Jan 15 → Feb 22 Scheduled ▶ Running 24 89
Coordinators 91.0d
Billing 2.8d
✗ SLA Missed
Coordinators
91.0 days
Over SLA
Billing
2.8 days
Over SLA
Created: Oct 8, 2025 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
89.7 days Total Age
⏱️
46.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
87.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026
Visit 6 Feb 21, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 311 days old
🚨
Primary Delay 46.0 days stuck in "Scheduled"
⏱️
Total Delay 87.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Scheduled
89.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8/2025 1432 CM ack msg; LM w/TP, SC, JaB, JF, SB; 1445 TP avail; LM w/Tammy re cnfm; 1458 Tammy cnfm; ack cnfm; LM w/TP; 1506 TP ack cnfm; 11/3/2025 1317 Tammy req. swap 1500-2300 to 1900-0300; 1741 TP avail for swap or twelves; 1755 LM w/Tammy re cnfm; 11/4/2025 1843 Tammy cnfm; ack cnfm; LM w/TP; 1905 TP ack cnfm


WEEKENDS 11/3/2025 Tammy req. 1/31-2/1, 2/7-2/8; LM w/TP; 1212 TP avail; LM w/Tammy re cnfm; 1843 Tammy cnfm; ack cnfm; LM w/TP; 1905 TP ack cnfm


1/8/2026 issues with Tammy Check In ; 1823 Tori review ; 1/14/2026 LM w/Tammy re verify

Timeline

📋
▶
2 Work Order Created Oct 8, 2:45 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Oct 8, 3:16 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Tori Pringey
🚨 19.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 4, 7:18 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 27d 5h
🗓️
Status: Scheduled by Caitlin Mcgee Nov 4, 7:27 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9m
🚨 46.6 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 14, 3:01 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 70d 19h
🗓️
Status: Scheduled by Wayne Rush Jan 15, 12:48 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21h 46m
🚨 21.0 business days
⏱️
▶
2 2x Labor Added Feb 16, 3:21 PM
2x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.5, 0.25, 1
⏳ 1.0 business days
⏱️
5x Labor Added Feb 17, 4:12 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 0.016666666666667, 8, 0.25
⏱️
5x Labor Added Feb 18, 3:47 PM
Type: Labor, Expenses
Status: Open
Qty: 0.016666666666667, 8, 0.5, 0.25
⏱️
5x Labor Added Feb 19, 3:25 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 0.016666666666667, 8, 0.25
⏱️
5x Labor Added Feb 20, 3:23 PM
Type: Labor, Expenses
Status: Open
Qty: 0.016666666666667, 8, 0.5, 0.25
⏳ 1.0 business days
🚗
▶
3 3x Travel Added Feb 21, 7:41 PM
3x Travel Added → Status: Completed → 6x Expenses Added
✔️
Status: Completed by Tori Pringey
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 37d 6h, 0m
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 3m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Scheduled
Duration: 18.6 business days (threshold: 2.0 business days)
Exceeded by 16.6 business days
Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Scheduled
Duration: 24.8 business days (threshold: 2.0 business days)
Exceeded by 22.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tori Pringey
Scheduled
Feb 16, 4:00 PM
Created
Oct 8, 2:45 PM
Invoice #
SM-254987

Work Details (34)

Name Type Status Qty Amount Date
WL-03107435 Labor Open 0.016666666666667 $830.00 Feb 16, 3:21 PM
WL-03107436 Labor Open 8 $76.00 Feb 16, 3:21 PM
WL-03107437 Labor Open 0.5 $20.00 Feb 16, 3:23 PM
WL-03107438 Labor Open 0.25 $10.00 Feb 16, 3:23 PM
WL-03107439 Expenses Open 1 $68.00 Feb 16, 3:23 PM
WL-03108963 Labor Open 0.5 $20.00 Feb 17, 4:12 PM
WL-03108961 Labor Open 0.016666666666667 $830.00 Feb 17, 4:12 PM
WL-03108962 Labor Open 8 $76.00 Feb 17, 4:12 PM
WL-03108964 Labor Open 0.25 $10.00 Feb 17, 4:12 PM
WL-03108965 Expenses Open 1 $68.00 Feb 17, 4:12 PM
WL-03110733 Labor Open 0.016666666666667 $830.00 Feb 18, 3:47 PM
WL-03110734 Labor Open 8 $76.00 Feb 18, 3:47 PM
WL-03110735 Labor Open 0.5 $20.00 Feb 18, 3:47 PM
WL-03110736 Labor Open 0.25 $10.00 Feb 18, 3:47 PM
WL-03110737 Expenses Open 1 $68.00 Feb 18, 3:47 PM
WL-03112310 Labor Open 0.5 $20.00 Feb 19, 3:25 PM
WL-03112308 Labor Open 0.016666666666667 $830.00 Feb 19, 3:25 PM
WL-03112309 Labor Open 8 $76.00 Feb 19, 3:25 PM
WL-03112311 Labor Open 0.25 $10.00 Feb 19, 3:25 PM
WL-03112312 Expenses Open 1 $68.00 Feb 19, 3:25 PM
WL-03114241 Labor Open 0.016666666666667 $895.00 Feb 20, 3:23 PM
WL-03114242 Labor Open 8 $76.00 Feb 20, 3:23 PM
WL-03114243 Labor Open 0.5 $20.00 Feb 20, 3:23 PM
WL-03114244 Labor Open 0.25 $10.00 Feb 20, 3:23 PM
WL-03114245 Expenses Open 1 $68.00 Feb 20, 3:23 PM
WL-03115379 Travel Open 437 $314.64 Feb 21, 7:41 PM
WL-03115377 Labor Open 6.5 $260.00 Feb 21, 7:41 PM
WL-03115378 Expenses Open 1 $68.00 Feb 21, 7:41 PM
WL-03115386 Expenses Open 1 $143.19 Feb 21, 7:44 PM
WL-03115387 Expenses Open 1 $143.19 Feb 21, 7:44 PM
WL-03115388 Expenses Open 1 $143.19 Feb 21, 7:44 PM
WL-03115383 Expenses Open 1 $143.19 Feb 21, 7:44 PM
WL-03115384 Expenses Open 1 $143.19 Feb 21, 7:44 PM
WL-03115385 Expenses Open 1 $143.19 Feb 21, 7:44 PM

Details