📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414
Oct 8, 2025 → Dec 31, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 16, 2025
✗ SLA Missed (12 biz days late)
Active: 17 biz days
Paused: 38 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
⏸31d
⏸ Clock Paused
Status: Awaiting Parts
Oct 9 → Nov 25, 2025
31 business days (not counted)
4d
▶ Clock Running
Status: Reschedule
Nov 25 → Dec 3, 2025
4 business days (counted)
Running total: 5 of 5 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 3 → Dec 14, 2025
7 business days (not counted)
12d
▶ Clock Running
Status: Reschedule
Dec 14 → Dec 31, 2025
12 business days (counted)
Running total: 17 of 5 biz days used
Created: Oct 8, 2025Invoiced: Dec 31, 2025
Business Days Used17 / 5
05d budget+12d over
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 8 → Oct 8
Created
▶ Running
0
0 / 5
Oct 8 → Oct 8
Ready for Scheduling
▶ Running
0
0 / 5
Oct 8 → Oct 9
Assigned
▶ Running
1
1 / 5
Oct 9 → Nov 25
Awaiting Parts
⏸ Paused
31
—
Nov 25 → Dec 3
Reschedule
▶ Running
4
5 / 5
Dec 3 → Dec 14
Awaiting Parts
⏸ Paused
7
—
Dec 14 → Dec 31
Reschedule
▶ Running
12
17 / 5
Dispatch0.0d
Material Management39.1d
Coordinators21.6d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
39.1 days
Over SLA
Coordinators
21.6 days
Over SLA
Billing
0.0 days
Created: Oct 8, 2025
Due: Oct 15, 2025
Completed: Dec 31, 2025 (76 days late)
📅
55.6 daysTotal Age
⏱️
31.1d in Awaiting PartsLongest Stage
🔄
9 transitionsStatus Changes
⚠️
50.0d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
16 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
(2 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Oct 9, 2025
Visit 2Nov 17, 2025
Visit 3Nov 18, 2025
Visit 4Dec 3, 2025
Visit 5Dec 23, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 309 days old
🚨
Primary Delay31.1 days stuck in "Awaiting Parts"
⏱️
Total Delay50.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Awaiting Parts
39.1d / 3.0d SLA
Reschedule
20.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
PO request sent 12/23/25
🔧Work Performed
replaced head actuator, replaced cpr isolator, replaced cam guide adjuster, installed head of bushings, fowler link and cpu cover
🔍Technician Findings
Fowler Linkage and CPU cover bent. Screws missing.
Found HI/LOW inop. Potentiometer may need to be replaced. 11/18/25
assessed bed - plunger switch for litter cover found depressed - potentiometer damaged - footboard damaged - PO request sent 12/23/25
⚠️Problem Description
Requested by Joe Evans: HOB won't go up
📄Description
Bed, Electric
Jan 5, 2026 4:40pm
@Matthew Sebzda Parts were replaced weren't listed on the PO request. Would you please clarify?
PDF
PO request 601107657
Dec 23, 2025
PDF
PO_8_4010571918HTM_0_US
Jan 5, 2026
Timeline
📋
▶
2
Work Order Created Oct 8, 3:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Oct 8, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 7m
⏱️
3x Labor Added Oct 9, 10:35 AM
Type:Labor, Travel
Status:Open
Qty:0.81666666666667, 1.5, 21
📦
▶
2
Parts Requested Oct 9, 10:52 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From:Assigned
To:Awaiting Parts
Duration in Previous:18h 33m
🚨26.0 business days
⏱️
Labor Added Nov 17, 7:05 PM
Type:Labor
Status:Open
Qty:5
⏱️
Labor Added Nov 18, 12:01 PM
Type:Labor
Status:Open
Qty:1
⚠️5.0 business days
🔩
▶
2
6x Parts Added Nov 24, 7:49 PM
6x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:46d 9h
⚠️5.5 business days
⏱️
▶
3
Labor Added Dec 3, 11:01 AM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086146
Status:Closed
📦
Status: Awaiting Parts by Yves Dessin
From:Reschedule
To:Awaiting Parts
Duration in Previous:8d 15h
⚠️8.0 business days
🔩
▶
2
2x Parts Added Dec 14, 3:50 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:11d 4h
⚠️7.0 business days
⏱️
Labor Added Dec 23, 7:42 PM
Type:Labor
Status:Open
Qty:1
⏱️
Labor Added Dec 23, 7:48 PM
Type:Labor
Status:Open
Qty:1
⚠️8.5 business days
💵
▶
2
Status: Billing Review Jan 6, 10:10 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Billing Review, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2m, 0m
💰
Status: Invoiced by Hannah ShawJan 6, 10:15 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨28.0 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number:SM-250547
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Awaiting Parts
Duration: 31.1 business days (threshold: 3.0 business days)
Exceeded by 28.1 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 15.0 business days (threshold: 2.0 business days)