Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 New Hanover Regional Medical — 2131 S 17th St, Wilmington NC, 28401
Oct 8, 2025 → Jul 18, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 8 → Oct 14 | Created | ▶ Running | 3 | 3 |
| Oct 14 → Oct 16 | Ready for Release | ⏸ Paused | 2 | — |
| Oct 16 → Dec 23 | Ready for Scheduling | ▶ Running | 45 | 48 |
| Dec 23 → May 14 | Ready for Release | ⏸ Paused | 98 | — |
| May 14 → Jul 13 | Ready for Scheduling | ▶ Running | 39 | 87 |
| Jul 13 → Jul 13 | On Hold | ▶ Running | 0 | 87 |
| Jul 13 → Jul 18 | Scheduled | ▶ Running | 4 | 91 |
07/13/2026 Rharris: SN: H34904578B6D3 Rcvd email from Fady M. to assign to Patty G. for Closure as a refusal.
07/13/2026 ARoosa - Recvd. email from Mark Pennell stating " Please cancel repair request. Department does not want unit repaired, since a PO will be needed. The unit has never gone into clinical use due to recalls and other equipment related issues." Sent reply email thanking him for response and letting him know an FSE will be reaching out with paperwork for him to sign for the FCO.
07/10/2026 ARoosa - Sent fu email to Pennell, Mark A <Mark.Pennell@novanthealth.org> to see if he would like to proceed with repair so we can complete remediation on device.
06/18/2026 YEspino THolmes sent a follow p email on 06/15 to Mark to follow up with him to see if he would like to proceed with the FCO. Will be waiting for a responce.
06/10/2026 RArnold - original repair WO was canceled for this device. Looped Fady into the email to assist with the new quote. H34904578B6D3
05/14/2026 MHamersley - recd email from Mark Pennell, Coordinator, Biomedical Engineering, ready to schedule repair; Mark.Pennell@novanthealth.org
05/14/2026 MHamersley - sent f/u email: Mike.Malatesta@novanthealth.org & tom.hood@novanthealth.org
05/04/2026 MHamersley - called 910-667-5782, call went to Mike's VM/LM; requesting update on repairs for H34904578B6D3; sent f/u email: Mike.Malatesta@novanthealth.org & tom.hood@novanthealth.org
04/23/2026 YEspino Called 910-667-5782 to speak to Mike over the device in question. Was unable to speak to him so i left a message.
04/23/2026 YEspino Called 910-612-5004 to speak to Billy Piland to verify the device in question.Was unable to speak to him or leave a message because the call was picked up but dropped.
04/08/2026 YEspino Called 910-667-5538 to speak to Tom to verify the EV300 Vent in question. Was unable to speak to him or leave a message because the line just rings till the call is dropped.
04/08/2026 YEspino Called 910-667-5782 to speak to Mike over the EV300 Vent in question. Was unable to speak to him so i left a message.
03/10/2026 YEspino Called 910-667-5538 to speak to Tom over the device in question. Asked to be transferred over to Tom and while waiting the call was dropped.
03/10/2026 YEspino Called 910-667-5782 to speak to Mike over the device in question. Was unable to speak to him or leave a message.
02/17/2026 YEspino Called 910-667-5538 to spek to Tom Hood to verify the device in question. Was able to speak to Dave and he advised that tom was currently not in, he advised to try back later.
02/17/2026 YEspino Called 910-667-5782 to speak to Mike to verify the device in question. Was sent to vm so i left a message.
01/28/2026 MHamersley - called 910-667-5782, call went to Mike's VM/LM inquiring status of Vent; sent f/u email: Mike.Malatesta@novanthealth.org
12/23/2025 EMartin SN H34904578B6D3 needs repaired before FCO can be completed previous repair WO-12998971 cancelled due to quote expiring sent email to Malatesta, Mike W <Mike.Malatesta@novanthealth.org> asking for update on repair if being completed in house or need quote sent
11/21/2025 YEspino Reached out to Erin to see what dates can be given.
10/16/2025 Rbailey - Planner will schedule when FSE is available
10/08/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01280422) -No follow up notes -
-Previous notes -
06/23/2025 EMartin dispatching to FSE for aged parts
06/18/2025 EMartin FCO to be completed with repair once WO is ready to schedule
06/18/2025 SRobinson- Created follow up WO for the remaining device. (Old WO-01244820) - No Follow up notes -
-Previous notes -
06/02/2025 EMartin sent email to tom.hood@novanthealth.org advising rescheduling FSE onsite monday 06/09/25 to start devices 05/28/2025 EMartin sent email to tom.hood@novanthealth.org advising FSE onsite Weds 06/04/25 to start devices
05/02/2025 MHamersley - rec'd email from Tom Hood confirming inventory and ready to schedule; Have FSE call Tom's cell #910-599-5561
05/01/2025 MHamersley - called 910-667-7000, transferred to Bio Med, spoke to Bree, Mgr. Tom Hood, 910-667-5538, has rec'd info regarding this recall, sent email: tom.hood@novanthealth.org
03/31/2025 RArnold - Called 9103423567 for Billy Piland. Left a message. Not sure if he is biomed, but he is assoicated with alot of WOs in Philips
03/31/2025 RArnold - Called 19106677000 for mine site. Left a message.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03299182 | Labor | Open | 0.25 | $250.00 | Jul 18, 1:58 PM |
| WL-03299183 | Labor | Open | 0.25 | $155.00 | Jul 18, 1:58 PM |
| WL-03303684 | Labor | Open | - | $38.00 | Jul 22, 8:02 PM |