Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308484 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Oct 9, 2025 → Dec 3, 2025

✅ Completed
P5 5 business days from creation
Target: Oct 16, 2025
🕐 Clock stopped: Completed (Dec 3)
✗ SLA Missed (48d late)
Dispatch 0.0d
Coordinators 40.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Dec 3, 2025 (47 days late)
📅
40.0 days Total Age
⏱️
28.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 9, 2025
Visit 2 Nov 14, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 217 days old
🚨
Primary Delay 28.0 days stuck in "Scheduled"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
39.3d / 2.0d SLA
Reschedule
1.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 CDempsey- Based on PO, unit is being retired.

11.25.25 PO received

11/18/25 CDempsey- Customer is contemplating repairing unit. Waiting to hear back regarding quote.

11/17/25 CDempsey- Waiting for customer to retire unit. Not sure why customer sent PO. Will have Tyler verify with customer.

10/22/25 CDempsey- customer is retiring this unit due to cost of repair.

10/14/25 CDempsey- waiting on approval/PO from customer.

10/10/25 TBollman Quote Sent

🔧 Work Performed
cost exceeds cost limit for bed past end of life Bed had 2 GE tags (604713798) both will need retired 11.14 asked to quote found replacement parts unavailable still recommend retirement John got approval for retirement
🔍 Technician Findings
recommend retirement
⚠️ Problem Description
Head does not adjust. in shell space.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 8:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Oct 9, 9:13 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-09T15:00:00.000+0000
⏳ 2.0 business days
⏱️
Labor Added Oct 10, 12:57 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:39 PM
Scheduled For: 2025-10-21T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 4:24 PM
Scheduled For: 2025-10-20T15:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 22, 9:29 AM
Scheduled For: 2025-11-13T16:00:00.000+0000
🚨 18.0 business days
⏱️
4x Labor Added Nov 14, 12:25 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 1
⏳ 2.0 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 3:56 PM
From: Scheduled
To: Reschedule
Duration in Previous: 39d 7h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Nov 18, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 12.0 business days
🔧
▶
3 Status: Tech On Site Dec 3, 5:38 PM
Status: Tech On Site → Status: Completed → Status: Closed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 4, 12:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Dec 5, 8:00 AM
Invoice Number: SM-248180

Bottlenecks

Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Scheduled
Duration: 11.3 business days (threshold: 2.0 business days)
Exceeded by 9.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 11, 10:00 AM
Created
Oct 9, 8:06 AM
Invoice #
SM-248180

Work Details (5)

Name Type Status Qty Amount Date
WL-02966467 Labor Open 1 $95.00 Oct 10, 12:57 PM
WL-03007580 Labor Open 0.25 $0.00 Nov 14, 12:25 PM
WL-03007581 Labor Open 1 $0.00 Nov 14, 12:25 PM
WL-03007582 Expenses Open 1 $0.00 Nov 14, 12:25 PM
WL-03007583 Travel Open 5 $0.00 Nov 14, 12:25 PM

Details