Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308488 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Oct 9, 2025 → Jun 16, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Paused: 146 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Jun 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 20, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
⏸146d
⏸ Clock Paused
Status: Awaiting Parts
Oct 20 → May 21, 2026
146 business days (not counted)
▶ Clock Running
Status: Reschedule
May 21 → Jun 4, 2026
9 business days (counted)
Running total: 15 of 5 biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 17, 2026
9 business days (counted)
Running total: 24 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 24 of 5 biz days used
▶ Clock Running
Status: Completed
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 24 of 5 biz days used
Created: Oct 9, 2025 Invoiced: Jun 17, 2026
Business Days Used 24 / 5
0 5d budget +19d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 9 Assigned ▶ Running 0 0 / 5
Oct 9 → Oct 20 Scheduled ▶ Running 6 6 / 5
Oct 20 → May 21 Awaiting Parts ⏸ Paused 146 —
May 21 → Jun 4 Reschedule ▶ Running 9 15 / 5
Jun 4 → Jun 17 Scheduled ▶ Running 9 24 / 5
Jun 17 → Jun 17 Tech On Site ▶ Running 0 24 / 5
Jun 17 → Jun 17 Completed ▶ Running 0 24 / 5
Dispatch 0.0d
Material Management 146.3d
Coordinators 44.0d
Field Work 0.2d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
146.3 days
Over SLA
Coordinators
44.0 days
Over SLA
Field Work
0.2 days
Billing
1.4 days
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Jun 17, 2026 (243 days late)
📅
170.5 days Total Age
⏱️
146.3d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
180.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 10, 2025
Visit 2 Jun 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 308 days old
🚨
Primary Delay 146.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 180.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
16.5d / 2.0d SLA
Awaiting Parts
146.3d / 3.0d SLA
Reschedule
27.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
1.4d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/15/26 CDempsey- This wo is completed. It was accidently put into Scheduled after Billing Review. I am closing wo.

7/14/26 CDempsey- Contacting MM. Part was scheduled to be available on June 12th.

4/27/26 CDempsey- Parts backordered until May 26th.

4/15/26 CDempsey- Parts backordered with no ETA.

4/1/26 CDempsey- As per MM notes, part should ship out on April 14th.

2/11/26 CDempsey- waiting on backorderd parts.

1/28/26 CDempsey- Techs are onsite, however still waiting on backordered parts. MM updated last week.

1/21/26 CDempsey- Waiting on parts for approved repair. Tyler and Fernando to be onsite next week.

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week, however parts are still on backorder as per MM.

12/17/25 CDempsey- Still waiting on parts as per note from MM on Monday.

12/3/25 CDempsey- Still waiting on parts as per note from MM yesterday.

11/12/25 CDempsey- a few parts are backordered as per MM.

10/22/25 CDempsey- waiting on parts ordered by Tyler on Monday.


PO is received

10/14/25 CDempsey- waiting on approval/PO from customer.

10/10/25 TBollman Quote Sent

🔧 Work Performed
evaluated and quoted. All parts replaced bed tested and returned to service
🔍 Technician Findings
boards need replaced to correct error and new headboard to replace missing one
⚠️ Problem Description
Requested by John Lynn/Customer: Bed was supposed to be fixed it had. Green tag, stating it had been serviced. Bed is not working bed keeps alarming error: safe view light board error. Bed is also missing headboard. In shell space.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 9, 8:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Oct 9, 9:22 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 4m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-09T15:00:00.000+0000
⏳ 2.0 business days
⏱️
2x Labor Added Oct 10, 1:22 PM
Type: Labor, Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:41 PM
Scheduled For: 2025-10-21T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 4:24 PM
Scheduled For: 2025-10-20T15:00:00.000+0000
⏳ 2.9 business days
📦
▶
2 Parts Requested Oct 20, 5:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Scheduled
To: Awaiting Parts
Duration in Previous: 11d 8h
🚨 129.8 business days
📦
Parts Requested Apr 28, 12:15 PM
Order: 00095324
Status: Closed
⚠️ 6.0 business days
💵
Expenses Added May 5, 10:22 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🔩
2x Parts Added May 15, 9:54 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔩
▶
2 3x Parts Added May 21, 8:12 AM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 212d 14h
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Jun 4, 2:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-16T14:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Tyler Bollman Jun 16, 10:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 7h
⏱️
▶
2 4x Labor Added Jun 16, 10:14 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 12m
🏁
Status: Closed by Tyler Bollman Jun 16, 11:52 PM
From: Completed
To: Closed
Duration in Previous: 1h 33m
💵
Status: Billing Review by Hannah Shaw Jun 17, 5:07 PM
From: Closed
To: Billing Review
Duration in Previous: 17h 14m
🗓️
Status: Scheduled by Kaitlyn Kelch Jun 18, 12:44 PM
From: Billing Review
To: Scheduled
Duration in Previous: 19h 37m
🔄
Status: Reschedule by Kaitlyn Kelch Jun 18, 4:52 PM
From: Scheduled
To: Reschedule
Duration in Previous: 4h 8m
🚨 17.9 business days
🏁
Status: Closed by Craig Dempsey Jul 15, 12:01 PM
From: Reschedule
To: Closed
Duration in Previous: 26d 19h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jul 17, 3:42 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jul 20, 10:25 AM
Invoice Number: SM-267751

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Awaiting Parts
Duration: 146.3 business days (threshold: 3.0 business days)
Exceeded by 143.3 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Reschedule
Duration: 17.4 business days (threshold: 2.0 business days)
Exceeded by 15.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00083865
Closed
📦
Parts Order 00095324
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Oct 9, 8:15 AM
Invoice #
SM-267751

Work Details (12)

Name Type Status Qty Amount Date
WL-02966515 Labor Open 1 $95.00 Oct 10, 1:22 PM
WL-02966516 Expenses Open 1 $0.00 Oct 10, 1:22 PM
WL-03214574 Expenses Open 1 $0.00 May 5, 10:22 AM
WL-03227695 Parts Open 1 $395.12 May 15, 9:54 AM
WL-03227696 Expenses Open 1 $0.00 May 15, 9:54 AM
WL-03233917 Parts Open 1 $225.79 May 21, 8:12 AM
WL-03233918 Parts Open 1 $185.21 May 21, 8:12 AM
WL-03233919 Expenses Open 1 $0.00 May 21, 8:12 AM
WL-03262978 Labor Open 2.5 $237.50 Jun 16, 10:14 PM
WL-03262979 Labor Open 0.25 $0.00 Jun 16, 10:14 PM
WL-03262980 Expenses Open 1 $0.00 Jun 16, 10:14 PM
WL-03262981 Travel Open 5 $0.00 Jun 16, 10:14 PM

Details