Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308488 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Oct 9, 2025 → Present

⛔ Blocked
P5 5 business days from creation
Target: Oct 16, 2025
⏸ 206d excluded (parts wait + holding)
⚠ 4d overdue
Dispatch 0.0d
Coordinators 8.1d
⚠ Overdue
Dispatch
0.0 days
Coordinators
8.1 days
Over SLA
Created: Oct 9, 2025 Due: Oct 16, 2025 (211 days overdue)
📅
156.5 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
6.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Blocked - Action Required
Awaiting Parts • 217 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 6.0 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/27/26 CDempsey- Parts backordered until May 26th.

4/15/26 CDempsey- Parts backordered with no ETA.

4/1/26 CDempsey- As per MM notes, part should ship out on April 14th.

2/11/26 CDempsey- waiting on backorderd parts.

1/28/26 CDempsey- Techs are onsite, however still waiting on backordered parts. MM updated last week.

1/21/26 CDempsey- Waiting on parts for approved repair. Tyler and Fernando to be onsite next week.

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week, however parts are still on backorder as per MM.

12/17/25 CDempsey- Still waiting on parts as per note from MM on Monday.

12/3/25 CDempsey- Still waiting on parts as per note from MM yesterday.

11/12/25 CDempsey- a few parts are backordered as per MM.

10/22/25 CDempsey- waiting on parts ordered by Tyler on Monday.


PO is received

10/14/25 CDempsey- waiting on approval/PO from customer.

10/10/25 TBollman Quote Sent

🔧 Work Performed
evaluated and quoted
🔍 Technician Findings
boards need replaced to correct error and new headboard to replace missing one
⚠️ Problem Description
Requested by John Lynn/Customer: Bed was supposed to be fixed it had. Green tag, stating it had been serviced. Bed is not working bed keeps alarming error: safe view light board error. Bed is also missing headboard. In shell space.
📄 Description
Bed, Electric

Timeline

📋
2 Work Order Created Oct 9, 8:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
3 Status: Assigned Oct 9, 9:22 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-09T15:00:00.000+0000
2.0 business days
⏱️
2x Labor Added Oct 10, 1:22 PM
Type: Labor, Expenses
Status: Open
Qty: 1
2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:41 PM
Scheduled For: 2025-10-21T15:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 4:24 PM
Scheduled For: 2025-10-20T15:00:00.000+0000
2.9 business days
📦
2 Parts Requested Oct 20, 5:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Scheduled
To: Awaiting Parts
Duration in Previous: 11d 8h
🚨 136.8 business days
📦
Parts Requested Apr 28, 12:15 PM
Order: 00095324
Status: Shipped
⚠️ 6.0 business days
🔩
2x Parts Added May 5, 10:22 AM
Type: Parts, Expenses
Status: Open
Qty: 1

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📦
Parts Order 00083865
Submitted
📦
Parts Order 00095324
Shipped

ℹ️ Work Order Details

Status
Awaiting Parts
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Oct 20, 11:00 AM
Created
Oct 9, 8:15 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-02966515 Labor Open 1 $95.00 Oct 10, 1:22 PM
WL-02966516 Expenses Open 1 $0.00 Oct 10, 1:22 PM
WL-03214573 Parts Open 1 $0.00 May 5, 10:22 AM
WL-03214574 Expenses Open 1 - May 5, 10:22 AM

Details