Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308513 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYP - Columbia University Medical Center — 630 W 168th St, New York NY, 10032

Oct 9, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 210 biz days
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
210d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Aug 16, 2026
210 business days (counted)
Running total: 210 of ? biz days used
Created: Oct 9, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Aug 16 Ready for Scheduling ▶ Running 210 210
Dispatch 0.0d
On Track
Dispatch
0.0 days
Created: Oct 9, 2025 Due: Dec 31, 2026 (137 days left)
📅
211.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Scheduling • 310 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 DMalloy - Email sent to customer Kevin Lancaster and Victor Ibeka concerning the location of the device on 7/6/2026. Customer replied advising "Adding Chris for additional visibility. We will keep our eyes out for these remaining recalled devices". Will follow up on the device status on next week.  

ikt9002@nyp.org

vei9005@nyp.org


06/10/2026 RArnold - Victor is working with locations to move devices to the warehouse

05/14/2026 MHamersley - on 05/112026 Fady sent f/u email: vei9005@nyp.org;


05/01/2026 ARoosa - Victor is still working with locations to move devices to warehouse

04/14/2026 DMalloy - Victor is working with locations to move devices to the warehouse


03/04/2026 RArnold - Victor is working with locations to move devices to the warehouse

02/06/2026 RArnold - Victor is working with locations to move devices to the warehouse

01/09/2026 RArnold - Victor is working with locations to move devices to the warehouse

12/08/2025 RArnold - Victor is working with locations to move devices to the warehouse

11/06/2025 RArnold - Victor is working with locations to move devices to the warehouse

10/28/2025 RArnold - Victor is working with locations to move devices to the warehouse

10/13/2025 RArnold - Victor is working with locations to move devices to the warehouse

10/09/2025 RArnold - Victor is working with locations to move devices to the warehouse

10/09/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01294279) -No follow up notes -


-Previous notes -

07/30/2025 RArnold - Dispatching to Alberto for parts

07/28/2025 RArnold -Follow up for 2 remining devices on this case. Victor is moving devices to warehouse and let's us know when they are there.

07/28/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01266878) -No follow up notes -


-Previous notes -

07/17/2025 RArnold - Alberto used WO to order parts. Dispatching to him for 07/26. Will update as needed or he will transfer parts.

04/17/2025 RArnold - NYP warehouse is shipping device from the NYP network to its site. Will dispatch when WO is needed.


04/17/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01245139) -No follow up notes -


-Previous notes-

04/14/2025 RArnold - Dispatching to Alberto for Sn#H296420679AB2 for work at NYP warehouse.

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 9, 9:13 AM
Work Order: WO-01308513
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Oct 9, 9:29 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Oct 9, 9:13 AM
Invoice #
N/A

Details