📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139
Oct 9, 2025 → Jun 5, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 20, 2025
✗ SLA Missed (130 biz days late)
Active: 135 biz days
Paused: 26 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 16, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Oct 16 → Nov 10, 2025
17 business days (not counted)
22d
▶ Clock Running
Status: Reschedule
Nov 10 → Dec 15, 2025
22 business days (counted)
Running total: 25 of 5 biz days used
▶ Clock Running
Status: Entered
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 25 of 5 biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Jan 9, 2026
17 business days (counted)
Running total: 42 of 5 biz days used
92d
▶ Clock Running
Status: Assigned
Jan 9 → May 21, 2026
92 business days (counted)
Running total: 134 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
May 21 → Jun 4, 2026
9 business days (not counted)
▶ Clock Running
Status: Reschedule
Jun 4 → Jun 5, 2026
1 business day (counted)
Running total: 135 of 5 biz days used
Created: Oct 10, 2025Completed: Jun 5, 2026
Business Days Used135 / 5
05d budget+130d over
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 10 → Oct 10
Created
▶ Running
0
0 / 5
Oct 10 → Oct 10
Ready for Scheduling
▶ Running
0
0 / 5
Oct 10 → Oct 16
Assigned
▶ Running
3
3 / 5
Oct 16 → Nov 10
Awaiting Parts
⏸ Paused
17
—
Nov 10 → Dec 15
Reschedule
▶ Running
22
25 / 5
Dec 15 → Dec 15
Entered
▶ Running
0
25 / 5
Dec 15 → Jan 9
Ready for Scheduling
▶ Running
17
42 / 5
Jan 9 → May 21
Assigned
▶ Running
92
134 / 5
May 21 → Jun 4
Awaiting Parts
⏸ Paused
9
—
Jun 4 → Jun 5
Reschedule
▶ Running
1
135 / 5
Dispatch1.0d
Material Management27.8d
Coordinators137.0d
Field Work0.0d
Billing11.4d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Material Management
27.8 days
Over SLA
Coordinators
137.0 days
Over SLA
Field Work
0.0 days
Billing
11.4 days
Over SLA
Created: Oct 10, 2025
Due: Nov 12, 2025
Completed: Jun 5, 2026 (204 days late)
📅
162.0 daysTotal Age
⏱️
92.5d in AssignedLongest Stage
🔄
12 transitionsStatus Changes
⚠️
171.3d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
33 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
(2 reschedules)
4 on-site visits — why were multiple trips needed?
Visit 1Oct 9, 2025
Visit 2Nov 21, 2025
Visit 3Jan 13, 2026
Visit 4Jun 4, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 308 days old
🚨
Primary Delay92.5 days stuck in "Assigned"
⏱️
Total Delay171.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Assigned
95.9d / 0.5d SLA
Awaiting Parts
27.8d / 3.0d SLA
Reschedule
23.5d / 2.0d SLA
Ready for Scheduling
17.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
Billing Review
11.4d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
JE Unable to close same day. Was waiting on JJ to make billing adjustment.
PO is received and attached.
PO REQUEST SENT
11-21-25- I replaced the logic and main PCB on bed. Bed is still locking out and not allowing me to use any functions. More evaluation will be needed.
01-13-26- I found the PT left side rail sensor wire was cut. Also the side rail cable and side rail pcb
🔧Work Performed
Replaced Pt Rt siderail board and cables.
Replaced Power and Signal coil cables.
Tested baed and observed proper operation.
🔍Technician Findings
Bed locking up intermittently. Siderail cable cut. Left siderail bed down button not working.
⚠️Problem Description
Unit's patient head left control only either bed up or bed down but not at the same time.
Unit also has no knee function on any controls
📄Description
Bed, Electric
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: heather.hartley@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308751Location: Rutherford Regional Health SystemAddress: 288 South Ridgecrest Avenue Rutherfordton, NC 28139Device: H205AD2443Problem Description: Unit's patient head left c
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 30, 2025
To: heather.hartley@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308751Location: Rutherford Regional Health SystemAddress: 288 South Ridgecrest Avenue Rutherfordton, NC 28139Device: H205AD2443Problem Description: Unit's patient head left c
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 23, 2025
To: heather.hartley@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308751Location: Rutherford Regional Health SystemAddress: 288 South Ridgecrest Avenue Rutherfordton, NC 28139Device: H205AD2443Problem Description: Unit's patient head left c
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 16, 2025
To: heather.hartley@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308751Location: Rutherford Regional Health SystemAddress: 288 South Ridgecrest Avenue Rutherfordton, NC 28139Device: H205AD2443Problem Description: Unit's patient head left c
Oct 15, 2025 5:19pm
@Christopher Carroll PO is received and attached.
Dec 15, 2025 9:16am
@Mark Franks @Robert Ingraham Is Chris still the tech for this location or should it be assigned to someone else? Parts delivered in Nov.
EXCEL_X
PO Request 600694360 WO-01308751
Oct 9, 2025
PDF
PO_8_4010539247HTM_0_US
Oct 15, 2025
EXCEL_X
Quote for PO Requests 20240910
Jan 13, 2026
PDF
Bed Repair 600694360 GEHC PO# 4010539247HTM Revision 1 Rutherford
Jun 4, 2026
Timeline
📋
▶
2
Work Order Created Oct 9, 8:58 PM
Work Order Created → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
📅
▶
2
Status: Ready for Scheduling Oct 10, 8:32 AM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:a0h5A00000GbsPpQAJ, Christopher Carroll
⏳3.0 business days
💵
2x Expenses Added Oct 15, 11:06 PM
Type:Expenses
Status:Open
Qty:1
📦
▶
2
Parts Requested Oct 15, 11:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Christopher Carroll
From:Assigned
To:Awaiting Parts
Duration in Previous:5d 14h
🚨15.1 business days
💵
Expenses Added Nov 5, 9:22 PM
Type:Expenses
Status:Open
Qty:1
⏳3.3 business days
🔩
▶
2
3x Parts Added Nov 10, 6:21 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:25d 19h
⚠️8.7 business days
⏱️
9x Labor Added Nov 21, 8:13 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:0.25, 1.75, 6.5, 388
🚨14.5 business days
🆕
Status: Entered by Melissa OwensDec 15, 2:08 PM
From:Reschedule, Entered
To:Entered, Ready for Scheduling
Duration in Previous:34d 19h, 0m
🚨18.0 business days
👷
▶
2
Technician Assigned Jan 9, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:25d 0h
⏳3.0 business days
💵
▶
2
Expenses Added Jan 13, 2:19 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⏱️
3x Labor Added Jan 13, 4:24 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.25, 6
💵
Expenses Added Jan 14, 7:48 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
💵
Expenses Added Jan 15, 4:12 PM
Type:Expenses
Status:Open
Qty:1
🚨89.0 business days
📦
▶
2
Parts Requested May 21, 1:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From:Assigned
To:Awaiting Parts
Duration in Previous:131d 21h
🚨10.0 business days
🔩
▶
2
7x Parts Added Jun 4, 4:55 PM
7x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Joe Evans
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 3h
⏱️
2x Labor Added Jun 4, 5:06 PM
Type:Labor
Status:Open
Qty:1.75, 3
⏱️
Labor Added Jun 4, 5:18 PM
Type:Labor
Status:Open
Qty:1.75
✔️
Status: Completed by Joe EvansJun 5, 10:12 AM
From:Reschedule
To:Completed
Duration in Previous:17h 16m
🏁
Status: Closed by Joe EvansJun 5, 10:25 AM
From:Completed
To:Closed
Duration in Previous:13m
⚠️9.0 business days
💵
Status: Billing Review by Hannah ShawJun 17, 4:31 PM
From:Closed
To:Billing Review
Duration in Previous:12d 6h
🚨11.9 business days
📄
▶
3
Status: Ready to Bill Jul 6, 5:12 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-266527
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Awaiting Parts
Duration: 18.0 business days (threshold: 3.0 business days)
Exceeded by 15.0 business days
Reschedule
Duration: 22.1 business days (threshold: 2.0 business days)
Exceeded by 20.1 business days
Ready for Scheduling
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days
Assigned
Duration: 92.5 business days (threshold: 4.0 business hours)
Exceeded by 92.0 business days
Awaiting Parts
Duration: 9.8 business days (threshold: 3.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Billing Review
Duration: 11.4 business days (threshold: 2.0 business days)