📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139
Oct 9, 2025 → Present
🔴 Behind
P55 business days from creation
Target:Oct 17, 2025
⏸ 25d excluded (parts wait + holding)
⚠ 185d overdue
Dispatch1.0d
Material Management18.0d
Coordinators49.1d
⚠ Overdue
Dispatch
1.0 days
Over SLA
Material Management
18.0 days
Over SLA
Coordinators
49.1 days
Over SLA
Created: Oct 10, 2025
Due: Nov 12, 2025 (184 days overdue)
📅
155.5 daysTotal Age
⏱️
25.1d in RescheduleLongest Stage
🔄
5 transitionsStatus Changes
⚠️
61.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
23 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Oct 9, 2025
Visit 2Nov 21, 2025
Visit 3Jan 13, 2026
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Assigned • 217 days old
🚨
Primary Delay25.1 days stuck in "Reschedule"
⏱️
Total Delay61.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Assigned
4.4d / 0.5d SLA
Awaiting Parts
18.0d / 3.0d SLA
Reschedule
25.1d / 2.0d SLA
Ready for Scheduling
19.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
PO is received and attached.
PO REQUEST SENT
🔧Work Performed
11-21-25- I replaced the logic and main PCB on bed. Bed is still locking out and not allowing me to use any functions. More evaluation will be needed.
🔍Technician Findings
01-13-26- I found the PT left side rail sensor wire was cut. Also the side rail cable and side rail pcb
⚠️Problem Description
Unit's patient head left control only either bed up or bed down but not at the same time.
Unit also has no knee function on any controls
Requiring new
LOGIC POWER CONTROL BOARD ASSEMBLY 151208 &
MOTOR CONTROL BOARD 72273P
📄Description
Bed, Electric
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: heather.hartley@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308751Location: Rutherford Regional Health SystemAddress: 288 South Ridgecrest Avenue Rutherfordton, NC 28139Device: H205AD2443Problem Description: Unit's patient head left c
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 30, 2025
To: heather.hartley@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308751Location: Rutherford Regional Health SystemAddress: 288 South Ridgecrest Avenue Rutherfordton, NC 28139Device: H205AD2443Problem Description: Unit's patient head left c
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 23, 2025
To: heather.hartley@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308751Location: Rutherford Regional Health SystemAddress: 288 South Ridgecrest Avenue Rutherfordton, NC 28139Device: H205AD2443Problem Description: Unit's patient head left c
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 16, 2025
To: heather.hartley@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308751Location: Rutherford Regional Health SystemAddress: 288 South Ridgecrest Avenue Rutherfordton, NC 28139Device: H205AD2443Problem Description: Unit's patient head left c
Oct 15, 2025 5:19pm
@Christopher Carroll PO is received and attached.
Dec 15, 2025 9:16am
@Mark Franks @Robert Ingraham Is Chris still the tech for this location or should it be assigned to someone else? Parts delivered in Nov.
EXCEL_X
PO Request 600694360 WO-01308751
Oct 9, 2025
PDF
PO_8_4010539247HTM_0_US
Oct 15, 2025
EXCEL_X
Quote for PO Requests 20240910
Jan 13, 2026
Timeline
📋
▶
2
Work Order Created Oct 9, 8:58 PM
Work Order Created → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
📅
▶
2
Status: Ready for Scheduling Oct 10, 8:32 AM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:a0h5A00000GbsPpQAJ, Christopher Carroll
⏳4.0 business days
💵
2x Expenses Added Oct 15, 11:06 PM
Type:Expenses
Status:Open
Qty:1
📦
▶
2
Parts Requested Oct 15, 11:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Christopher Carroll
From:Assigned
To:Awaiting Parts
Duration in Previous:5d 14h
🚨15.1 business days
💵
Expenses Added Nov 5, 9:22 PM
Type:Expenses
Status:Open
Qty:1
⏳3.3 business days
🔩
▶
2
3x Parts Added Nov 10, 6:21 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:25d 19h
⚠️9.7 business days
⏱️
9x Labor Added Nov 21, 8:13 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:0.25, 1.75, 6.5, 388
🚨16.5 business days
🆕
Status: Entered by Melissa OwensDec 15, 2:08 PM
From:Reschedule, Entered
To:Entered, Ready for Scheduling
Duration in Previous:34d 19h, 0m
🚨20.0 business days
👷
▶
2
Technician Assigned Jan 9, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:25d 0h
⏳3.0 business days
💵
▶
2
Expenses Added Jan 13, 2:19 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⏱️
3x Labor Added Jan 13, 4:24 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.25, 6
💵
Expenses Added Jan 14, 7:48 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
💵
Expenses Added Jan 15, 4:12 PM
Type:Expenses
Status:Open
Qty:1
Bottlenecks
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Awaiting Parts
Duration: 18.0 business days (threshold: 3.0 business days)
Exceeded by 15.0 business days
Reschedule
Duration: 25.1 business days (threshold: 2.0 business days)
Exceeded by 23.1 business days
Ready for Scheduling
Duration: 19.6 business days (threshold: 1.0 business days)