Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308917 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Orlando Regional Medical Center — 52 W. Underwood St., Orlando FL, 32806

Oct 10, 2025 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (72 biz days late)
Active: 87 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
87d
▶ Clock Running
Status: Scheduled
Oct 10 → Feb 20, 2026
87 business days (counted)
Running total: 87 of ? biz days used
Created: Oct 10, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0
Oct 10 → Oct 10 Scheduled ▶ Running 0 0
Oct 10 → Oct 10 Ready for Scheduling ▶ Running 0 0
Oct 10 → Oct 10 Scheduled ▶ Running 0 0
Oct 10 → Oct 10 Ready for Scheduling ▶ Running 0 0
Oct 10 → Feb 20 Scheduled ▶ Running 87 87
Dispatch 0.0d
Coordinators 87.3d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
87.3 days
Over SLA
Billing
2.8 days
Over SLA
Created: Oct 10, 2025 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
87.3 days Total Age
⏱️
87.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
89.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 309 days old
🚨
Primary Delay 87.2 days stuck in "Scheduled"
⏱️
Total Delay 89.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
87.2d / 2.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10/25 1730 LM w/AM; 1738 AM avail - LM w/Marcie re cnfm; 1805 Marcie cnfm; ack cnfm, LM w/AM; 1812 AM ack cnfm

Timeline

📋
▶
3 Work Order Created Oct 10, 5:30 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🗓️
▶
2 Status: Scheduled Oct 10, 5:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-19T14:00:00.000+0000
👷
▶
2 Technician Assigned Oct 10, 6:17 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 31m
🚨 86.7 business days
⏱️
▶
2 4x Labor Added Feb 19, 11:20 AM
4x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 330
⏳ 2.0 business days
✔️
Status: Completed by Amber McDonald Feb 20, 1:24 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 132d 20h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254989

Bottlenecks

Scheduled
Duration: 87.2 business days (threshold: 2.0 business days)
Exceeded by 85.2 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
Feb 19, 9:00 AM
Created
Oct 10, 5:30 PM
Invoice #
SM-254989

Work Details (5)

Name Type Status Qty Amount Date
WL-03111948 Labor Open 3.5 $140.00 Feb 19, 11:20 AM
WL-03111949 Labor Open 8 $830.00 Feb 19, 11:20 AM
WL-03111950 Labor Open 3 $120.00 Feb 19, 11:20 AM
WL-03111951 Expenses Open 1 $4.50 Feb 19, 11:21 AM
WL-03111952 Travel Open 330 $237.60 Feb 19, 11:22 AM

Details