Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309242 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 14, 2025 → Dec 11, 2025

✅ Completed
P5 5 business days from creation
Target: Oct 21, 2025
🕐 Clock stopped: Completed (Dec 11)
⏸ 22d excluded (parts wait + holding)
✗ SLA Missed (29d late)
Dispatch 0.0d
Material Management 17.0d
Coordinators 26.8d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
17.0 days
Over SLA
Coordinators
26.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Oct 14, 2025 Due: Oct 21, 2025 Completed: Dec 11, 2025 (50 days late)
📅
43.0 days Total Age
⏱️
26.6d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
38.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 26.6 days stuck in "Reschedule"
⏱️
Total Delay 38.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Awaiting Parts
17.0d / 3.0d SLA
Reschedule
26.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced fowler linkage, potentiometer arm, fowler motor and CPR iso. tested and observed normal operation.
🔍 Technician Findings
Screw came out of fowler linkage. Bent linkage, and overloaded motor.
⚠️ Problem Description
Requested by Joe Evans: HOB not moving
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 14, 10:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 14, 12:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 1h 17m
🚨 17.0 business days
🔩
▶
2 5x Parts Added Nov 5, 1:49 PM
5x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22d 2h
🚨 27.0 business days
⏱️
▶
2 Labor Added Dec 11, 5:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Reschedule
To: Completed
Duration in Previous: 36d 3h
👷
▶
2 Status: Assigned Dec 11, 5:09 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A000009VTLzQAO, Joe Evans
✔️
Status: Completed by Joe Evans Dec 11, 5:24 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 14m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 10:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 34m
📨
Status: Invoice Pending by Hannah Shaw Dec 12, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 12m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 8:00 AM
Invoice Number: SM-249021

Bottlenecks

Awaiting Parts
Duration: 17.0 business days (threshold: 3.0 business days)
Exceeded by 14.0 business days
Reschedule
Duration: 26.6 business days (threshold: 2.0 business days)
Exceeded by 24.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

📦
Parts Order 00083509
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 14, 10:45 AM
Invoice #
SM-249021

Work Details (6)

Name Type Status Qty Amount Date
WL-02997149 Parts Open 1 $0.00 Nov 5, 1:49 PM
WL-02997150 Parts Open 1 $0.00 Nov 5, 1:49 PM
WL-02997151 Parts Open 1 $0.00 Nov 5, 1:49 PM
WL-02997152 Parts Open 1 $0.00 Nov 5, 1:49 PM
WL-02997153 Expenses Open 1 $0.00 Nov 5, 1:49 PM
WL-03034706 Labor Open 3.5 $0.00 Dec 11, 5:02 PM

Details