Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309497 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Dec 7, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 7)
✓ SLA Met (24d early)
Dispatch 0.0d
Coordinators 40.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
40.0 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Dec 7, 2025 (24 days early)
📅
38.0 days Total Age
⏱️
21.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
37.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 21.8 days stuck in "Assigned"
⏱️
Total Delay 37.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.5d / 1.0d SLA
Assigned
21.8d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309497
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Status: Assigned Oct 20, 1:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Robert Lewis
🚨 22.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 13.0 business days
📅
▶
3 Dispatch Scheduled Dec 4, 2:08 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15d 23h
⏳ 2.0 business days
⏱️
3x Labor Added Dec 7, 5:49 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 86
✔️
▶
2 Status: Completed Dec 7, 5:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 10, 1:55 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🧾
Invoice Created
Invoice Number: SM-248696

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Ready for Scheduling
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Dec 4, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-248696

Work Details (3)

Name Type Status Qty Amount Date
WL-03029564 Labor Open 0.75 $0.00 Dec 7, 5:49 PM
WL-03029565 Travel Open 86 $0.00 Dec 7, 5:49 PM
WL-03029566 Travel Open 86 $0.00 Dec 7, 5:49 PM

Details