Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309567 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Jan 18, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Jan 17)
✓ SLA Met (103d early)
Dispatch 0.0d
Coordinators 70.3d
Billing 8.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
70.3 days
Over SLA
Billing
8.5 days
Over SLA
Created: Oct 15, 2025 Due: Apr 30, 2026 Completed: Jan 18, 2026 (102 days early)
📅
68.0 days Total Age
⏱️
42.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
74.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 42.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 74.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
46.5d / 1.0d SLA
Assigned
23.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
8.2d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/15/2026 MNewman - assigning to Derick per Fady
🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309567
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 43.0 business days
👷
▶
2 Technician Assigned Jan 15, 11:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57d 20h
⏳ 2.0 business days
✔️
Status: Completed by Derick Velazquez Jan 16, 10:57 PM
From: Assigned
To: Completed
Duration in Previous: 1d 11h
⏱️
Labor Added Jan 17, 12:23 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Jan 18, 3:40 PM
From: Completed
To: Closed
Duration in Previous: 1d 16h
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Jan 20, 5:14 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 1h
⚠️ 8.8 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 4:47 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 23h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 49.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-252733

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Ready for Scheduling
Duration: 42.5 business days (threshold: 1.0 business days)
Exceeded by 41.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03069246 Labor Open 0.25 $56.48 Jan 17, 12:23 PM

Details