Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309588 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Mar 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (26 biz days early)
Active: 108 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
84d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Mar 24, 2026
84 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 108 of ? biz days used
Created: Oct 15, 2025 Completed: Mar 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Mar 24 Ready for Scheduling ▶ Running 84 107
Mar 24 → Mar 25 Assigned ▶ Running 1 108
Dispatch 0.0d
Coordinators 111.3d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
111.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 15, 2025 Due: Apr 30, 2026 Completed: Mar 25, 2026 (36 days early)
📅
109.0 days Total Age
⏱️
84.5d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
109.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 304 days old
🚨
Primary Delay 84.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 109.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
88.5d / 1.0d SLA
Assigned
22.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
03/24/2026 LIser- Replaced and configured nose cone.
🔍 Technician Findings
03/24/2026 LIser- Nose cone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309588
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 85.0 business days
👷
▶
2 Technician Assigned Mar 24, 12:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Scheduling
To: Assigned
Duration in Previous: 125d 21h
⏱️
Labor Added Mar 24, 11:04 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Mar 25, 5:52 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 27, 5:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
📨
Status: Invoice Pending by Diane Patton Mar 27, 6:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22m, 0m
⚠️ 9.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-257737

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 84.5 business days (threshold: 1.0 business days)
Exceeded by 83.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-257737

Work Details (1)

Name Type Status Qty Amount Date
WL-03158089 Labor Open 0.5 $56.48 Mar 24, 11:04 PM

Details