Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309589 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Dec 10, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 10)
✓ SLA Met (21d early)
Dispatch 0.0d
Coordinators 42.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
42.8 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
41.0 days Total Age
⏱️
21.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
39.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 21.8 days stuck in "Assigned"
⏱️
Total Delay 39.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.5d / 1.0d SLA
Assigned
21.8d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309589
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 13.0 business days
👷
▶
4 Technician Assigned Dec 4, 3:40 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 1h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
Labor Added Dec 10, 4:25 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Horace Barnes Dec 10, 4:36 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
⏳ 2.9 business days
📄
Status: Ready to Bill by Diane Patton Dec 12, 2:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
Status: Invoice Pending by Diane Patton Dec 12, 2:09 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
🚨 13.0 business days
🧾
Invoice Created Dec 30, 11:45 AM
Invoice Number: SM-249047

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Ready for Scheduling
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Dec 4, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-249047

Work Details (1)

Name Type Status Qty Amount Date
WL-03033227 Labor Open 0.75 $0.00 Dec 10, 4:25 PM

Details