Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309605 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Dec 4, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 4)
✓ SLA Met (27d early)
Dispatch 0.0d
Coordinators 38.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
38.4 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
37.0 days Total Age
⏱️
21.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 21.8 days stuck in "Assigned"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.5d / 1.0d SLA
Assigned
21.8d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/04/2025 liser- Implemented nosecone upgrade.
🔍 Technician Findings
12/04/2025 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309605
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 13.0 business days
👷
▶
3 Technician Assigned Dec 4, 11:04 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-05T05:00:00.000+0000, 2025-12-05T00:00:00.000+0000, 2025-12-04T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15d 20h
⏱️
Labor Added Dec 4, 11:10 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Dec 4, 11:16 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 5, 11:43 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 1.0 business days
🧾
Invoice Created Dec 6, 2:54 PM
Invoice Number: SM-248351

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Ready for Scheduling
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Dec 4, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-248351

Work Details (1)

Name Type Status Qty Amount Date
WL-03026158 Labor Open 0.75 $0.00 Dec 4, 11:10 AM

Details