Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309610 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (26 biz days early)
Active: 108 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
84d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Mar 24, 2026
84 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 108 of ? biz days used
Created: Oct 15, 2025 Completed: Mar 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Mar 24 Ready for Scheduling ▶ Running 84 107
Mar 24 → Mar 25 Assigned ▶ Running 1 108
Dispatch 0.0d
Coordinators 111.0d
Field Work 1.3d
Billing 14.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
111.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
14.0 days
Over SLA
Created: Oct 15, 2025 Due: Apr 30, 2026 Completed: Mar 27, 2026 (34 days early)
📅
110.2 days Total Age
⏱️
84.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
122.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 24, 2026
Visit 2 Mar 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 304 days old
🚨
Primary Delay 84.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 122.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
88.5d / 1.0d SLA
Assigned
22.4d / 0.5d SLA
Completed
1.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
14.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31/26 - Are we billing down time?

🔧 Work Performed
03/24/2026 LIser- Replaced and configured nose cone.
🔍 Technician Findings
03/24/2026 LIser- Nose cone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309610
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 85.0 business days
👷
▶
2 Technician Assigned Mar 24, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Ready for Scheduling
To: Assigned
Duration in Previous: 125d 23h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 25, 6:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Assigned
To: Completed
Duration in Previous: 1d 4h
⏳ 1.6 business days
⏱️
▶
2 2x Labor Added Mar 26, 9:34 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1d 2h
⏳ 3.3 business days
💵
Status: Billing Review by Diane Patton Mar 31, 12:06 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 14h
🚨 14.0 business days
📄
▶
2 Status: Ready to Bill Apr 17, 9:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Yecenia Campos
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
🧾
▶
2 Invoice Created Apr 17, 9:49 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 84.5 business days (threshold: 1.0 business days)
Exceeded by 83.5 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-259617

Work Details (3)

Name Type Status Qty Amount Date
WL-03159552 Labor Open 0.5 $56.48 Mar 25, 6:57 PM
WL-03161878 Labor Open 3 $0.00 Mar 26, 9:34 PM
WL-03161879 Labor Open 1 $0.00 Mar 26, 9:34 PM

Details