Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309614 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (38 biz days early)
Active: 96 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
73d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Mar 9, 2026
73 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 96 of ? biz days used
Created: Oct 15, 2025 Completed: Mar 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Mar 9 Ready for Scheduling ▶ Running 73 96
Mar 9 → Mar 9 Assigned ▶ Running 0 96
Dispatch 0.0d
Coordinators 98.4d
Field Work 0.0d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
98.4 days
Over SLA
Field Work
0.0 days
Billing
9.0 days
Over SLA
Created: Oct 15, 2025 Due: Apr 30, 2026 Completed: Mar 9, 2026 (52 days early)
📅
97.0 days Total Age
⏱️
73.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
103.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 304 days old
🚨
Primary Delay 73.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 103.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
77.5d / 1.0d SLA
Assigned
20.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.1d / 1.0d SLA
WO Correction Needed
6.0d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/10/26 Ycampos - WO does not have correct labor line, it should be "UPGRADE" instead of labor.
🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309614
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 74.0 business days
👷
▶
2 Technician Assigned Mar 9, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 110d 18h
⏱️
Labor Added Mar 9, 10:03 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Mar 9, 10:28 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 10, 11:21 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 12h
⚠️ 6.1 business days
🏁
Status: Closed by Horace Barnes Mar 18, 4:23 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 7d 17h
⏳ 5.0 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 24, 10:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 5h
⏳ 3.2 business days
📨
Status: Invoice Pending by Diane Patton Mar 27, 6:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 19h, 0m
⚠️ 9.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-257737

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 73.5 business days (threshold: 1.0 business days)
Exceeded by 72.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-257737

Work Details (1)

Name Type Status Qty Amount Date
WL-03135644 Labor Open 0.75 $56.48 Mar 9, 10:03 AM

Details