Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309617 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (30 biz days early)
Active: 104 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
79d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Mar 17, 2026
79 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 17 → Mar 19, 2026
2 business days (counted)
Running total: 104 of ? biz days used
Created: Oct 15, 2025 Completed: Mar 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Mar 17 Ready for Scheduling ▶ Running 79 102
Mar 17 → Mar 19 Assigned ▶ Running 2 104
Dispatch 0.0d
Coordinators 106.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
106.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 15, 2025 Due: Apr 30, 2026 Completed: Mar 19, 2026 (42 days early)
📅
104.4 days Total Age
⏱️
79.5d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
103.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 304 days old
🚨
Primary Delay 79.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 103.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
83.5d / 1.0d SLA
Assigned
22.7d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309617
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 80.0 business days
👷
▶
2 Technician Assigned Mar 17, 3:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 119d 0h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 18, 11:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 7h, 0m
📄
Status: Ready to Bill by Diane Patton Mar 19, 5:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 19m
⏳ 1.8 business days
📨
▶
2 Status: Invoice Pending Mar 20, 6:35 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 82.7 business days
🧾
Invoice Created Jul 17, 2:05 PM
Invoice Number: SM-257208

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 79.5 business days (threshold: 1.0 business days)
Exceeded by 78.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-257208

Work Details (1)

Name Type Status Qty Amount Date
WL-03150583 Labor Open 0.75 $56.48 Mar 18, 11:11 PM

Details