Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309618 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Mar 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (30 biz days early)
Active: 104 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
81d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Mar 19, 2026
81 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 104 of ? biz days used
Created: Oct 15, 2025 Completed: Mar 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Mar 19 Ready for Scheduling ▶ Running 81 104
Mar 19 → Mar 19 Assigned ▶ Running 0 104
Dispatch 0.0d
Coordinators 106.6d
Field Work 0.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
106.6 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Oct 15, 2025 Due: Apr 30, 2026 Completed: Mar 19, 2026 (42 days early)
📅
105.0 days Total Age
⏱️
81.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
104.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 304 days old
🚨
Primary Delay 81.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 104.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
85.5d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
Completed
0.7d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309618
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 82.0 business days
👷
▶
2 Technician Assigned Mar 19, 11:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Scheduling
To: Assigned
Duration in Previous: 120d 20h
⏱️
3x Labor Added Mar 19, 1:33 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.5, 62
✔️
Status: Completed by Derick Velazquez Mar 19, 1:45 PM
From: Assigned
To: Completed
Duration in Previous: 1h 54m
🏁
Status: Closed by Derick Velazquez Mar 19, 7:06 PM
From: Completed
To: Closed
Duration in Previous: 5h 21m
📄
Status: Ready to Bill by Diane Patton Mar 20, 5:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 24m
📨
▶
2 Status: Invoice Pending Mar 20, 6:35 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 14.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-257208

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 81.5 business days (threshold: 1.0 business days)
Exceeded by 80.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-257208

Work Details (3)

Name Type Status Qty Amount Date
WL-03151361 Labor Open 1.25 $0.00 Mar 19, 1:33 PM
WL-03151362 Labor Open 0.5 $56.48 Mar 19, 1:33 PM
WL-03151363 Travel Open 62 $0.00 Mar 19, 1:33 PM

Details