Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309619 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Feb 20, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (8d early)
Dispatch 0.0d
Coordinators 94.6d
Field Work 0.3d
Billing 2.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
94.6 days
Over SLA
Field Work
0.3 days
Billing
2.2 days
Over SLA
Created: Oct 15, 2025 Due: Feb 28, 2026 Completed: Feb 20, 2026 (8 days early)
📅
93.0 days Total Age
⏱️
68.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
95.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 68.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 95.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
72.5d / 1.0d SLA
Assigned
22.1d / 0.5d SLA
Completed
0.3d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309619
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 69.0 business days
👷
▶
2 Technician Assigned Feb 20, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 93d 20h
🔧
▶
2 Status: Tech On Site Feb 20, 1:31 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis Feb 20, 4:12 PM
From: Completed
To: Closed
Duration in Previous: 2h 40m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 5:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
⏳ 2.9 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
🧾
▶
2 Invoice Created Feb 27, 6:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Ready for Scheduling
Duration: 68.5 business days (threshold: 1.0 business days)
Exceeded by 67.5 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03113997 Labor Open 0.75 $56.48 Feb 20, 1:34 PM

Details