Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309620 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (26 biz days early)
Active: 108 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
84d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Mar 24, 2026
84 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 108 of ? biz days used
Created: Oct 15, 2025 Completed: Mar 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Mar 24 Ready for Scheduling ▶ Running 84 107
Mar 24 → Mar 25 Assigned ▶ Running 1 108
Dispatch 0.0d
Coordinators 111.1d
Field Work 1.2d
Billing 3.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
111.1 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
3.3 days
Over SLA
Created: Oct 15, 2025 Due: Apr 30, 2026 Completed: Mar 26, 2026 (35 days early)
📅
110.0 days Total Age
⏱️
84.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
113.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 304 days old
🚨
Primary Delay 84.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 113.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
88.5d / 1.0d SLA
Assigned
22.5d / 0.5d SLA
Completed
1.2d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309620
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Status: Assigned Oct 20, 1:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Robert Lewis
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 85.0 business days
👷
▶
2 Technician Assigned Mar 24, 2:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Ready for Scheduling
To: Assigned
Duration in Previous: 125d 22h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 25, 6:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 1d 4h
💵
Expenses Added Mar 26, 1:59 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Raymond Ebanks Mar 26, 2:05 PM
From: Completed
To: Closed
Duration in Previous: 19h 25m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 31, 5:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 3h
⏳ 3.8 business days
📨
▶
2 Status: Invoice Pending Apr 3, 4:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.9 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-258428

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 84.5 business days (threshold: 1.0 business days)
Exceeded by 83.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-258428

Work Details (2)

Name Type Status Qty Amount Date
WL-03159534 Labor Open 0.5 $56.48 Mar 25, 6:38 PM
WL-03160990 Expenses Open 1 $0.00 Mar 26, 1:59 PM

Details