Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309631 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → May 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (23 biz days early)
Active: 152 biz days
🕐 Clock stopped: Invoiced (May 27, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
60d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Feb 18, 2026
60 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Completed
Feb 19 → Feb 23, 2026
2 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Closed
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 90 of ? biz days used
26d
▶ Clock Running
Status: Closed
Mar 1 → Apr 6, 2026
26 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Closed
Apr 6 → Apr 10, 2026
4 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 18, 2026
5 business days (counted)
Running total: 125 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 18 → May 2, 2026
10 business days (counted)
Running total: 135 of ? biz days used
▶ Clock Running
Status: Closed
May 2 → May 4, 2026
1 business day (counted)
Running total: 136 of ? biz days used
16d
▶ Clock Running
Status: Incomplete
May 4 → May 27, 2026
16 business days (counted)
Running total: 152 of ? biz days used
Created: Oct 15, 2025 Invoiced: May 27, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Feb 18 Ready for Scheduling ▶ Running 60 83
Feb 18 → Feb 19 Assigned ▶ Running 1 84
Feb 19 → Feb 23 Completed ▶ Running 2 86
Feb 23 → Feb 26 Closed ▶ Running 3 89
Feb 26 → Feb 26 WO Correction Needed ▶ Running 0 89
Feb 26 → Feb 27 Closed ▶ Running 1 90
Feb 27 → Mar 1 WO Correction Needed ▶ Running 0 90
Mar 1 → Mar 1 Incomplete ▶ Running 0 90
Mar 1 → Apr 6 Closed ▶ Running 26 116
Apr 6 → Apr 6 Billing Review ▶ Running 0 116
Apr 6 → Apr 10 Closed ▶ Running 4 120
Apr 10 → Apr 18 Billing Review ▶ Running 5 125
Apr 18 → May 2 Incomplete ▶ Running 10 135
May 2 → May 4 Closed ▶ Running 1 136
May 4 → May 27 Incomplete ▶ Running 16 152
Dispatch 0.0d
Coordinators 86.7d
Field Work 2.0d
Incomplete 26.3d (excluded)
Billing 10.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
86.7 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
26.3 days
Billing
10.3 days
Over SLA
Created: Oct 15, 2025 Due: Jun 30, 2026 Completed: May 27, 2026 (34 days early)
📅
153.0 days Total Age
⏱️
60.5d in Ready for Scheduling Longest Stage
🔄
21 transitions Status Changes
⚠️
122.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 60.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 122.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
64.5d / 1.0d SLA
Assigned
22.2d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
36.6d / 1.0d SLA
WO Correction Needed
0.9d
Incomplete
26.3d
Billing Review
6.0d / 2.0d SLA
Ready to Bill
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/6/26 DPatton - WO has downtime. Tech can't locate SN photo for nosecone

Can't locate SN photo for Nosecone

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309631
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 61.0 business days
👷
▶
2 Technician Assigned Feb 18, 4:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 92d 1h
⏱️
2x Labor Added Feb 18, 10:36 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
✔️
Status: Completed by Derick Velazquez Feb 19, 1:25 PM
From: Assigned
To: Completed
Duration in Previous: 21h 21m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 9:25 PM
From: Completed
To: Closed
Duration in Previous: 3d 8h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 4:23 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 18h
🏁
Status: Closed by Derick Velazquez Feb 26, 4:48 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 25m
✏️
Status: WO Correction Needed by Yecenia Campos Feb 27, 12:23 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 19h 34m
⏳ 1.0 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 28, 11:07 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 10h
🏁
Status: Closed by Derick Velazquez Mar 1, 6:32 PM
From: Incomplete
To: Closed
Duration in Previous: 19h 24m
🚨 26.0 business days
💵
▶
2 Status: Billing Review Apr 6, 5:42 PM
Status: Billing Review → Status: Closed
🏁
Status: Closed by Diane Patton
From: Billing Review
To: Closed
Duration in Previous: 1m
⏳ 4.8 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:23 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 18h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 17, 9:08 PM
From: Billing Review
To: Incomplete
Duration in Previous: 7d 8h
🚨 10.4 business days
🏁
Status: Closed by Derick Velazquez May 2, 3:15 PM
From: Incomplete
To: Closed
Duration in Previous: 14d 18h
⏳ 1.0 business days
⚠️
Status: Incomplete by Diane Patton May 4, 5:52 PM
From: Closed
To: Incomplete
Duration in Previous: 2d 2h
🚨 16.8 business days
🏁
Status: Closed by Derick Velazquez May 27, 4:13 PM
From: Incomplete
To: Closed
Duration in Previous: 22d 22h
📄
Status: Ready to Bill by Diane Patton May 27, 4:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14m
⏳ 3.9 business days
📨
▶
3 Status: Invoice Pending Jun 1, 6:14 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263527
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 60.5 business days (threshold: 1.0 business days)
Exceeded by 59.5 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Closed
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-263527

Work Details (2)

Name Type Status Qty Amount Date
WL-03111441 Labor Open 0.5 $0.00 Feb 18, 10:36 PM
WL-03111442 Labor Open 0.75 $56.48 Feb 18, 10:36 PM

Details