Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309643 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 85 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Feb 19, 2026
61 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 21, 2026
1 business day (counted)
Running total: 85 of ? biz days used
Created: Oct 15, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Feb 19 Ready for Scheduling ▶ Running 61 84
Feb 19 → Feb 21 Assigned ▶ Running 1 85
Dispatch 0.0d
Coordinators 88.0d
Field Work 1.0d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
88.0 days
Over SLA
Field Work
1.0 days
Billing
1.8 days
Over SLA
Created: Oct 15, 2025 Due: Feb 28, 2026 Completed: Feb 23, 2026 (5 days early)
📅
87.0 days Total Age
⏱️
61.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
88.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 61.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 88.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
65.5d / 1.0d SLA
Assigned
22.5d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309643
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 62.0 business days
👷
▶
2 Technician Assigned Feb 19, 1:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 92d 22h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 21, 10:07 AM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 1d 20h
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 12:55 PM
From: Completed
To: Closed
Duration in Previous: 2d 2h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 12:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 5h
🧾
▶
2 Invoice Created Feb 27, 6:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 61.5 business days (threshold: 1.0 business days)
Exceeded by 60.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03115129 Labor Open 0.5 $56.48 Feb 21, 10:07 AM

Details