Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309650 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Jan 20, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Jan 20)
✓ SLA Met (100d early)
Dispatch 0.0d
Coordinators 71.9d
Field Work 0.0d
Billing 7.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
71.9 days
Over SLA
Field Work
0.0 days
Billing
7.0 days
Over SLA
Created: Oct 15, 2025 Due: Apr 30, 2026 Completed: Jan 20, 2026 (100 days early)
📅
70.0 days Total Age
⏱️
45.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
75.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 45.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 75.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
49.5d / 1.0d SLA
Assigned
21.8d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Billing Review
6.8d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309650
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 46.0 business days
👷
▶
3 Technician Assigned Jan 20, 11:13 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 62d 20h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T13:00:00.000+0000
⏱️
▶
2 Labor Added Jan 20, 3:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 4h 40m
🏁
Status: Closed by Derick Velazquez Jan 20, 3:59 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Jan 22, 12:51 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 20h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 5:01 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8d 4h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 49.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-252733

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Ready for Scheduling
Duration: 45.5 business days (threshold: 1.0 business days)
Exceeded by 44.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Billing Review
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 20, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03072088 Labor Open 0.75 $56.48 Jan 20, 3:50 PM

Details