Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309668 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Feb 11, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 7)
✓ SLA Met (21d early)
Dispatch 0.0d
Coordinators 85.4d
Field Work 3.0d
Billing 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
85.4 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.9 days
Created: Oct 15, 2025 Due: Feb 28, 2026 Completed: Feb 11, 2026 (17 days early)
📅
86.0 days Total Age
⏱️
58.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
86.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 58.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 86.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.5d / 1.0d SLA
Assigned
22.8d / 0.5d SLA
Completed
3.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309668
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 59.0 business days
👷
▶
2 Technician Assigned Feb 6, 10:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 79d 19h
⏱️
▶
2 Labor Added Feb 6, 8:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Assigned
To: Completed
Duration in Previous: 10h 43m
⏳ 3.4 business days
🏁
Status: Closed by Horace Barnes Feb 11, 11:47 AM
From: Completed
To: Closed
Duration in Previous: 4d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 16, 11:49 AM
Invoice Number: SM-254032

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Ready for Scheduling
Duration: 58.5 business days (threshold: 1.0 business days)
Exceeded by 57.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03096189 Labor Open 0.75 $56.48 Feb 6, 8:43 PM

Details