Q-00030471
Follow up to WO-01292771
Only air was flowing through device. The water cartridge needs new membrane kit.
Asset ID: 13264083
Model: A-DEC - 4631
(3) Each Part no 38.0537.01.
11/12/25 lcoonrod sent parts cancellation request.
Per chatter from Rhea Cook, this is a dup of WO-01292771. Quote # is different, link is different, description is different (showing as a follow up to WO-01292771) and SO # is different. Sent chatter and she confirmed parts were added to WO-01292771 and this needs cancelled.
11/10/25 RCook- Sending WO to dispatch to cancel. This is a duplicate WO of WO-WO-01292771. Parts were ordered on WO-01292771 for the same parts.
11/5/2025 CRamen per Todd @ Dunlap. No parts yet.
10/27/2025 CRamen Todd called and he said parts have not delivered yet and to his knowledge also didnt ship. Hes checking on status. Call logged on WO-01309750. Todd called from 651-290-9200
⚠️Problem Description
Q-00030471
Follow up to WO-01292771
Only air was flowing through device. The water cartridge needs new membrane kit.
Asset ID: 13264083
Model: A-DEC - 4631
(3) Each Part no 38.0537.01. https://www.ebiotrack.com/workorder.php?wo=68985
📧
Email:Fw: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
From: Todd.Moultrie@opencitieshealth.org
To: cramen@emsar.com
Still awaiting parts.
Todd Moultrie, MAChief Operating OfficerOpen Cities Health Center409 N. Dunlap Street,Saint Paul, MN 55104Phone: 651-290-9223Email: todd.moultrie@opencitieshealth.orgwww.opencitieshealth.org - CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclo
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Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: todd.moultrie@opencitieshealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309750Location: Dunlap ClinicAddress: 409 N. Dunlap St Saint Paul, MN 55104Device: Problem Description: Q-00030471
Follow up to WO-01292771
Only air was flowing through d
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: todd.moultrie@opencitieshealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309750Location: Dunlap ClinicAddress: 409 N. Dunlap St Saint Paul, MN 55104Device: Problem Description: Q-00030471
Follow up to WO-01292771
Only air was flowing through d
📋
Inbound from +16512909200
Completed Oct 27, 2025
10/27/2025 CRamen Todd called and he said parts have not delivered yet and to his knowledge also didnt ship. Hes checking on status. Call logged on WO-01309750. Todd called from 651-290-9200
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Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: todd.moultrie@opencitieshealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309750Location: Dunlap ClinicAddress: 409 N. Dunlap St Saint Paul, MN 55104Device: Problem Description: Q-00030471
Follow up to WO-01292771
Only air was flowing through d
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: todd.moultrie@opencitieshealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309750Location: Dunlap ClinicAddress: 409 N. Dunlap St Saint Paul, MN 55104Device: Problem Description: Q-00030471
Follow up to WO-01292771
Only air was flowing through d
Nov 12, 2025 8:37am
@Rhea Berry You returned this one to Dispatch as a dup of 1292771. But we received it as a follow up to WO 1292771. The quote #s, parts requested and descriptions are different. Just wanted to make sure that this needs cancelled before I do it. Please confirm. Thank you!! @Leona Coonrod
Timeline
📞
Case Linked Oct 6, 3:42 PM
Case Number:00533334
Subject:Quote needed
Status:Closed
⚠️8.0 business days
📋
▶
4
Work Order Created Oct 15, 11:43 AM
Work Order Created → Status: Ready for Scheduling → Parts Requested → Status: Awaiting Parts
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, L2 Screening
Duration in Previous:0m
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Parts Requested
Order:00083601
Status:Canceled
📦
Status: Awaiting Parts by Wendy Argueta
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
🚨19.0 business days
🆕
Status: Entered by Scott BerryNov 10, 1:53 PM
From:Awaiting Parts
To:Entered
Duration in Previous:26d 3h
⏳4.0 business days
🚫
Status: Canceled by Leona CoonrodNov 13, 1:16 PM
From:Entered
To:Canceled
Duration in Previous:2d 23h
Bottlenecks
Awaiting Parts
Duration: 19.0 business days (threshold: 3.0 business days)
Exceeded by 16.0 business days
Entered
Duration: 3.6 business days (threshold: 4.0 business hours)