Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309966 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Oct 16, 2025 → Feb 24, 2026

✅ Completed
P5 5 business days from creation
Target: Oct 23, 2025
🕐 Clock stopped: Completed (Feb 24)
⏸ 97d excluded (parts wait + holding)
✗ SLA Missed (27d late)
Dispatch 0.0d
Material Management 70.0d
Coordinators 25.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
70.0 days
Over SLA
Coordinators
25.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 16, 2025 Due: Oct 23, 2025 Completed: Feb 24, 2026 (123 days late)
📅
93.8 days Total Age
⏱️
70.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
96.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Oct 16, 2025
Visit 2 Feb 24, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 70.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 96.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
24.7d / 0.5d SLA
Awaiting Parts
70.0d / 3.0d SLA
Reschedule
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.19.25 PO received

PO # 4010555391HTM

🔧 Work Performed
Removed and replaced bladder. Replced damaged hose sections. Tested ans observed proper operation.
🔍 Technician Findings
Seat bladder split. Leaking are from old hoses.
⚠️ Problem Description
Requested by Joe Evans: Bed is alarming. Mattress has internal leaks in the cushions and hoses. Not covered by contract
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Oct 16, 1:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Status: Assigned Oct 16, 2:44 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
⏱️
Labor Added Oct 16, 3:13 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 25.0 business days
📦
▶
2 Parts Requested Nov 19, 10:22 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 33d 20h
🚨 70.0 business days
⏱️
▶
3 2x Labor Added Feb 24, 11:00 AM
2x Labor Added → 7x Parts Added → Status: Reschedule
🔩
7x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1, 15, 10
🔄
Status: Reschedule by Joe Evans
From: Awaiting Parts
To: Reschedule
Duration in Previous: 97d 0h
✔️
▶
2 Status: Completed Feb 24, 1:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Mar 3, 11:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.1 business days
🧾
Invoice Created Mar 9, 2:07 PM
Invoice Number: SM-255517

Bottlenecks

Assigned
Duration: 24.7 business days (threshold: 4.0 business hours)
Exceeded by 24.2 business days
Awaiting Parts
Duration: 70.0 business days (threshold: 3.0 business days)
Exceeded by 67.0 business days
Closed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days

🔗 Related Artifacts

📦
Parts Order 00085549
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 16, 1:58 PM
Invoice #
SM-255517

Work Details (10)

Name Type Status Qty Amount Date
WL-02973287 Labor Open 0.5 $47.50 Oct 16, 3:13 PM
WL-03117447 Labor Open 3.5 $332.50 Feb 24, 11:00 AM
WL-03117446 Labor Open 0.78333333333333 $0.00 Feb 24, 11:00 AM
WL-03117453 Parts Open 1 $0.00 Feb 24, 11:02 AM
WL-03117451 Parts Open 15 $116.27 Feb 24, 11:02 AM
WL-03117452 Parts Open 10 $77.97 Feb 24, 11:02 AM
WL-03117450 Parts Open 1 $56.68 Feb 24, 11:02 AM
WL-03117449 Parts Open 1 $45.02 Feb 24, 11:02 AM
WL-03117448 Parts Open 1 $685.80 Feb 24, 11:02 AM
WL-03117454 Expenses Open 1 $0.00 Feb 24, 11:02 AM

Details