Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310065 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Legacy Mount Hood Medical Center — 24800 SE Stark St., Gresham OR, 97030

Oct 16, 2025 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (73 biz days late)
Active: 84 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 22, 2025
4 business days (counted)
Running total: 4 of ? biz days used
80d
▶ Clock Running
Status: Scheduled
Oct 22 → Feb 22, 2026
80 business days (counted)
Running total: 84 of ? biz days used
Created: Oct 16, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 16 Scheduled ▶ Running 0 0
Oct 16 → Oct 22 Ready for Scheduling ▶ Running 4 4
Oct 22 → Feb 22 Scheduled ▶ Running 80 84
Coordinators 84.8d
Billing 2.8d
✗ SLA Missed
Coordinators
84.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Oct 16, 2025 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
84.0 days Total Age
⏱️
80.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
85.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 303 days old
🚨
Primary Delay 80.8 days stuck in "Scheduled"
⏱️
Total Delay 85.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
80.8d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 1917 CM ack msg; LM w/DC; DC decline; 10/20/25 1330 LM w/AF, MF, GS; 1425 MF decline; 1446 GS decline; 10/21/25 1825 MF avail; 10/22/25 095 LM w/Sean re cnfm; 1018 Sean cnfm; ack cnfm, LM w/MF; 1310 MF ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 16, 7:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.5 business days
👷
▶
2 Technician Assigned Oct 22, 1:46 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 18h
🚨 80.0 business days
⏱️
5x Labor Added Feb 19, 5:07 PM
Type: Labor
Status: Open
Qty: 7.5, 0.5, 8
💵
6x Expenses Added Feb 19, 5:14 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
10x Labor Added Feb 20, 11:02 AM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8, 1
⏱️
2x Labor Added Feb 20, 4:25 PM
Type: Labor, Expenses
Status: Open
Qty: 6, 1
⏳ 0.9 business days
🚗
▶
2 2x Travel Added Feb 21, 9:16 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Mignon Fritts
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 122d 8h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 9m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:22 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254990

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 80.8 business days (threshold: 2.0 business days)
Exceeded by 78.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mignon Fritts
Scheduled
Feb 17, 4:00 PM
Created
Oct 16, 7:36 PM
Invoice #
SM-254990

Work Details (25)

Name Type Status Qty Amount Date
WL-03112576 Labor Open 7.5 $300.00 Feb 19, 5:07 PM
WL-03112577 Labor Open 0.5 $977.00 Feb 19, 5:07 PM
WL-03112578 Labor Open 8 $76.00 Feb 19, 5:07 PM
WL-03112579 Labor Open 0.5 $977.00 Feb 19, 5:07 PM
WL-03112580 Labor Open 8 $76.00 Feb 19, 5:07 PM
WL-03112590 Expenses Open 1 $282.40 Feb 19, 5:14 PM
WL-03112591 Expenses Open 1 $68.00 Feb 19, 5:14 PM
WL-03112592 Expenses Open 1 $68.00 Feb 19, 5:14 PM
WL-03112593 Expenses Open 1 $68.00 Feb 19, 5:14 PM
WL-03112594 Expenses Open 1 $68.00 Feb 19, 5:14 PM
WL-03112595 Expenses Open 1 $14.80 Feb 19, 5:14 PM
WL-03113640 Labor Open 0.5 $977.00 Feb 20, 11:02 AM
WL-03113641 Labor Open 8 $76.00 Feb 20, 11:02 AM
WL-03113642 Expenses Open 1 $68.00 Feb 20, 11:02 AM
WL-03113643 Expenses Open 1 $272.51 Feb 20, 11:02 AM
WL-03113644 Expenses Open 1 $142.27 Feb 20, 11:02 AM
WL-03113645 Expenses Open 1 $142.27 Feb 20, 11:02 AM
WL-03113646 Expenses Open 1 $142.27 Feb 20, 11:02 AM
WL-03113647 Expenses Open 1 $142.29 Feb 20, 11:02 AM
WL-03113648 Expenses Open 1 $8.00 Feb 20, 11:02 AM
WL-03113649 Expenses Open 1 $207.15 Feb 20, 11:02 AM
WL-03114348 Labor Open 6 $240.00 Feb 20, 4:25 PM
WL-03114349 Expenses Open 1 $72.00 Feb 20, 4:25 PM
WL-03115394 Travel Open 35 $25.20 Feb 21, 9:16 PM
WL-03115395 Travel Open 35 $25.20 Feb 21, 9:16 PM

Details